Notes

Where is my order

NOT SHIPPED (WITHIN PDD)
Sir, Jesa ki me check kr pa rha hu ki apka product confirm ho chuka h or jald hi dispatch hoga or apko iske regarding Email or SMS ke dawara jankari bhi mil jayegi . Btana chahunga is product ke liye me apka case manager rhunga m koshish krunga ki apka product apko time se deliver karvaya jaye or me koshish krunga ki apka product apko diye gye samaye PROMISE DATE tak deliver karva diya jaye .
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SHIPPED (WITHIN PDD)

Sir, Jesa ki me dekh pa rha hu ki apka product transit me h yani shipped ho chuka h or btana chahunga ki isme me apka case manager rhunga or koshish krunga ki apka product apko samaye se deliver ho jaye or btana chahunga ki me ispe kam krunga ki apka product apko diye gye samaye PROMISE DATE tak deliver ho jaye.

Ap apke product ko my order section me jakr "Track my order" pr click kr sakte h or uski latest tracking check kr sakte h

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URGENT DELIVERY

Sir , Jesa ki apki taraf se btaya gya ki ap is product ki delivery jald se jald chahte h to ap bilkul nischint rhiyega hmaro puri koshish rhegi ki apka product apki requirement ke according apko deliver karvaya jaye halanki iski jo maximum delivery ka samaye PROMISE DATE h lekin me isme me apka case manager rhunga or ispe me kam krunga ki jald se jald apka product deliver karvaya jaye .

Ap apke product ko my order section me jakr "Track my order" pr click kr sakte h or uski latest tracking check kr sakte h
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UD RESHEDULE

Sir, Jesa ki me check kr pa rha hu ki apka product apki destination city yani apke near by delivery center m h or is product ko delivery krne ki kohsish ki gyi thi lekin courier ke kisi anchahe karn ki vjah se apka product apko deliver nhi ho paya tha lekin ap nischint ho jayie me yha se apke product ki delivery ko reshedule kr rha hu or hmari koshish rhegi ki apke product ki delivery ke liye attempt kiya jaye or jald se jald apka product apko deliver karwa diya jaye.Asuvidha ke liye mafi chahunga lekin hum umeed krenge ki apko future me esi koi dikkat ka samna na krna pde.

Ap apke product ko my order section me jakr "Track my order" pr click kr sakte h or uski latest tracking check kr sakte h


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DELAY IN DISPATCH (WITHIN PDD)

Sir , Jesa ki me check kr pa rha hu ki apke product ke dispatch hone me kuch deri ho chuki h lekin ap nischint rhiyega isme ab me apka case manager rhunga or hmari koshish rhegi ki apka product apko jald se jald deliver karvaya jaye jesa ki apke product ke deliver ki jo maximum samaye h vo PROMISE DATE h.

DELAY IN DISPATCH (OUTSIDE PDD)

Sir , Jesa ki me check kr pa rha hu ki apke product ke dispatch hone me kuch deri ho chuki h lekin ap nischint rhiyega me yha se iski complaint raise kr chuka hu apko iske regarding apko jald se jald update bhi recive ho jayega . Ap bilkul nischint rhiyega me yha se complaint hi nhi raise kr eha hu rha hu me yha se is complaint ka followup leta rhunga or apko iske regarding latest provide krta rhunga .

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STUCK AT COURIER

Sir , Jesa ki me dekh pa rha hu ki apka product abhi shipped stage me h yani dispatch hu chuka h lekin is product ki delivery date nikal chuki h kisi unchahe courier partner issue ki vjah se uis product ki delivery me deri ho chuki h lekin ap nischint rhiyega me yha iski complaint raise kr rha hu apko iske regarding samye se update recive hota rhega or hmari koshihs rhegi ki apka product jald se jald deliver karvaya jaye or apko is complaint ka update jald se jald provide krenge .
Ap apke product ko my order section me jakr "Track my order" pr click kr sakte h or uski latest tracking check kr sakte h
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PDWP CASE

Sir, Jesa ki me dekh pa rha hu ki apka product already DELIVERY DATE ko deliver ho chuka h . meri apse request h ki ap apke family/ neighbourhood / office me check kr lijiye esa ho sakte h ki apka product unke dwara recive kiya gya ho agar ap us samaye delivery address pr available ho .
PDWP CASE

Sir, Jesa ki ap bta rhe h ki is product apko deliver ho paya h lekin deliverd mark ho chuka h me yha se iski complainr raise kr chuka hu . kirpya ap hme is complaint pr kam krne ke liye 6 working days ka maximum samye dijiyega hmari koshish rhegi ki apko jald se jald iska update recive ho .
Asuvidha ke liye me ap se dil se mafi chahunga lekin ap bilkul nischint rhiyega apka amount hmare pass bilkul surakhsit h .or hum apki complaint ko jald se jald resolve krne ki koshish krenge maximum samaye 6 working days rhega .

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NORMAL COMPLAINT
Sir , Mafi chahunga ki apko is dikkat ka samna krna pad rha h lekin ap nischint rhiyega me yha se iske regarding complaint raise kr chuka hu apko iske regarding jald se jald update provide krenge.
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PICKUP RELATED
PICKUP FAILURE
Sir, Jesa ki me check kr pa rha hu ki apka pickup karne ki koshih ki gyi thi lekin apka product ka pickup nhi ho pya tha kya ap muje confirm karva sakta h ki kya apko ATTEMPT DATE ko koi call recive hui tjis pickup ke liye kyuki unke dwara btaya gya ki REASON
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PICKUP RESHEDULE

Sir , Jesa ki me dekh pa rha hu ki me apke pickup reshedule krdia gya h or is product ke pickup agle 24 se 48 ghanto me ho jaygega ap bilkul nischint rhiyega .
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PICKUP DELAY

Sir, Jesa ki me dekh pa rha hu ki apke product ka pickup initiate ho chuka h lekin abhi tak product ka pickup nhi ho paya h lekin ap nischint rhiyega me yha se isko sechdule kr chuka hu koshish ki jayegi jald se jald is product ka pickup kiya jaye kyuki movement restrications ki vjah se isme deri ho chuki h to ap nischint rhiyega hmari koshish rhegi ki jese hi situation improve ho apke product ka pickup karva lia jaye .

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REFUND
WITHIN TAT

Sir, Jesa ki me dekh pa rha hu ki apka refund hmari taraf se INITIATION DATE ko initate ho chuka h or apke account me 7 se 10 din me a jayega . Sir ap nischint rhiyega hum umeed krenge ki apka refund jald se jald apke account me a jaye

Agar apka refund apko diye gye samaye me apke account me na a paye to ap hme contact kr sakte h .

OUTSIDE TAT
Sir , jesa ki me dekh pa rha hu ki apka refund hmari taraf se INITIATION DATE ko initate ho chuka h mafi chahunga ki abhi tak apke account me nhi a paya h lekin ap nischint rhiyega hum yha se iski complaint rasie kr rha h or apko iske regarding agle 24 se 48 ghanto me update recive ho jayegi .

Asuvidha ke liye me dil se mafi chahunga asha krunga ki apko future me esi kisi dikkat ka samna na karna pde.