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Please do not worry, I'm here to help you and get this resolved.
Let me explain you that your item is sold and shipped by a third party seller, in order to receive the best assistance regarding your order I'll need to escalate this issue directly to them. You should receive a response via email or phone call within 24 hours. Could you please be so kind to allow me 2 minutes while I escalate this situation to them?
Great news! I've escalated this situation to the seller, they will contact you directly in 24 hours by email or phone, is there anything else I can assist you with today?
Please accept my apologies for this inconvenience with your item, I really want to help you and correct this matter, I will be more than glad to process a *** for your item, would that be fine for you?
Don't worry we always stand behind our vendors and in an attempt to further assist, we will be contacting the Third party vendor on your behalf and request a resolution to this matter.
We offer them the opportunity to manage the order, including the fulfillment of the item,if by any chance the seller does not get back to you in the next 24 hours you can contact us and will follow up on this to give an immediate resolution
I understand your point perfectly it takes out the good image to our customer service and the trust you have to us as a Walmart customer, and is no way to deliver something you have long expected, and we will follow up on this request as much as is needed
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