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Please do not worry, I'm here to help you and get this resolved.
Let me explain you that your item is sold and shipped by a third party seller, in order to receive the best assistance regarding your order I'll need to escalate this issue directly to them. You should receive a response via email or phone call within 24 hours. Could you please be so kind to allow me 2 minutes while I escalate this situation to them?
Great news! I've escalated this situation to the seller, they will contact you directly in 24 hours by email or phone, is there anything else I can assist you with today?
Please accept my apologies for this inconvenience with your item, I really want to help you and correct this matter, I will be more than glad to process a *** for your item, would that be fine for you?
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