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Currently overseeing the entire product portfolio of SaaS & Data Products, internal systems, external integrations and e-commerce websites
Combined 3 streams of product development into 1 by launching single aligned company wide roadmap in 3 months
Build the “Channel Gate” SaaS team from ground up to scale and doubled the adoption rate internally and externally to support the product vision
Collaborated with Data Science, Engineering and Design teams to increase adoption rate of the Analytics SaaS product from 20% to 50% by incorporating customer feedback in the PowerBI report design iterations
Established program metrics per department and led the multi department partnership to ensure the success of the program for over two years
Drove the design and technology overhaul of our MVP with successful launch in 2 months
Within a year reduced operational efficiencies by 30% through product self serve and automation
Spearheaded all business readiness activities and reduced support by 15% (QOQ) by launching the product knowledge base across three departments
Established standardized content score for all product listings and increased overall quality by 12% through multi department collaboration

Currently managing the Channel Gate program to drive the success of the product and services offering in the furniture e-commerce space.
-Launched the Channel gate program with all the products we had built over two years along with additional services for the vendors of Cymax
-Defined processes within multiple teams to create better understanding of client qualifiers for business development, invoicing with Finance, marketing collaboration with account management and onboarding to account management hand off
-Developing and scaling the team to match our growth period by identifying bottlenecks in resorucing
-Created the Service Level agreement for the Channel Gate program currently being used to sign Vendors
-Involved in business pitch meetings, marketing collateral and launch plan for the vendors in the e-com space
-Defined KPIs , designed and created the program dashboard to measure the success of the program across multiple departments
-Aligned the strategic roadmap of the portfolio of products to the program vision and goals
-Identifying and developing risk mitigation strategies for the program and overseeing the execution
     
 
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