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Thanks for writing in and for being a valuable Flipkart Plus member.
We understand your query about the refund of your product 'Whirlpool 1.5 Ton 5 Star Split Inverter AC - White' with the order ID 'OD118093861792446000'.
We’re sorry to let you know that your order was cancelled as the seller’s partnered courier service provider expected a prolonged delay in delivering your order and did not want to keep you waiting.
If you’d still like to buy the item, you can place a new order for it with any of the other sellers on our platform.
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Since the item has already been shipped, Gati Courier will be informed to return the shipment to the seller. In case it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled.
The seller will refund Rs.31453 and 250 SuperCoins as soon as the courier service provider confirms the cancellation. This normally takes about 04 business days.
Once that is done, it will be credited to your back to source within 08 business days, as per standard banking procedures.
We also understand that you want a call back from us.
We are sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.
Since we didn’t want to keep you waiting, we are responding through this email about your issue.
You can also cancel your orders by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.
We would also like to let you know that you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.
Hope this helps.
Ankit, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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