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Thanks for writing in.
We understand that you are facing an issue with the product 'Philips 10000 mAh Power Bank (Fast Charging, 10 W)' for the order ID 'OD117988887531245000'.
We are sorry for the trouble you had to go through.
We are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.
Since we didn’t want to keep you waiting, we are responding through this email about the issue with the product.
We would like to let you know that since this product was delivered to you on March 03, 2020 and it has crossed the seller's 10 days replacement period. Due to this, the seller will unable to fulfill your request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email which can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to the brand authorised service centre:
* Contact number: 1-800-419-6788
* Website: [email protected]
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
Hope this helps.
We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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