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chat and email cases
not for inbound calls
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doordash is a bridge bet resto and cx
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there are 3 types of cx
- consumers , merchants , dashers
- mx - merchants
- dx - dashers
-- red card is a card that they can use to pay for the cx's order
-- merchant and dasher are being assigned at the same time
-- COMMON ISSUES --
account - login deactivate / reactivate account
payment - status of their refund ,how to apply promo code or subscription
delivery- lateness , wasn't delivered , missing and incorrect items
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market place - cx is using the app of doordash
drive - is where the cx directly order the item form the merchants / LOF & SOF
DDFB - big orders. event orders , catering from the merchants
knowledge TAB is used while you are in live case
knowledge console is while reviewing an content.
dont click the search option // article link is the one that your are going to attach
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