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Thanks for writing in.
We understand that you are facing issues with the product 'MobFest Mosquito/Insect killer Racket with LED Light and Torch Electric Insect Killer'.
We are sorry to know that your experience with our representative has been an unpleasant one.
We assure you that feedback has been shared with the concerned team and they're working against putting in additional measures to reduce such instances.
Since you have mentioned that you are facing issues with the product with the order ID: OD118457900398337000.
To set this right, the seller would be happy to provide refund for the product as the product is not available with the seller.
Please let us know your refund confirmation within 72 hours so that we can assist you further. While replying to the email, please ensure that the subject line is not edited.
However, you have mentioned over the email about your another product 'Dr. Morepen MT-222 DigiFlexi Thermometer' return.
Please be assured that we have escalated your issue to the concerned team, they'll look into this and get back to you with an update by May 08, 2020 .
Your safety comes first for us and here's what we're doing as a part of preventive measures against COVID-19: http://bit.ly/fksms0316
If there’s anything else we can help you with, please let us know by visiting our Advice Centre: https://www.flipkart.com/helpcentre
We hope to hear from you soon.
Thanks for choosing Flipkart.
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