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Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems that it has not arrived to our Carrier's end, this is not the experience we want you to have. However, during the last few days we are facing some delays with the shipping, this may affected the order. Because this is taking too long, the package might be lost. In effort to help, I will refund the order right away, unfortunately the item ran out of stock and we are unable to send a replacement for this, but I requested an in stock alert, so we will let you know via email once the item is restocked and reorder the item in future. Also, there is a small chance that the order may still arrive in future, in case you still get the package, do not worry about a return and you can keep the one. I will appreciate your kind understanding.

Let us know if you are still there.
Thank you for the patience in waiting for assistance.

May I have more details about your concern or request, please?

I extend my own apologies for the poor experience with this purchase, knowing the past days are not being easy, rest assured we just want to void issues and we are doing our best to get all orders arrived.

I wish could have done more for you, despite my efforts.

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