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Thanks for writing in.
We would like to let you know that you will get a callback in the next 04 Business Hours, else, the next working day.
We understand that you have received 'Alcohal Liquid Sanitizer' instead of '3M AVAGARD HANDRUB 500ML *2 =1000ML(PACK OF 2) Hand Sanitizer Pump Dispenser' with the order ID 'OD118422871326927000' and also it is fake product.
We see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
We know that this is not the best experience as this item was important to you. We would like to assure you that we are putting in additional measures to avoid instances like these in the future.
We would like to let you know that the seller can provide you the refund for this product.
We would request you to write back to us within 72 hours with the below details so that we can assist you further:
1) Do all the packaging material of your order is available with you
2) Will the pickup address of your order will remain same
3) The seller is offering refund for the same
4) Any alternate number
While replying to this email, please ensure that the subject line is not edited.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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