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We’re writing to you in continuation to our earlier email that you want to know about the delivery of your order 'OD118163792707465000' for 'Samsung Galaxy S9 Plus (Midnight Black, 64 GB)'.
We are sorry to know that your order did not reach you by the date you had expected.
We would like to let you know we are prioritising the delivery of essential items such as groceries and medical supplies to serve those in need.
Due to nationwide lockdown because of COVID-19, order deliveries services have been paused.
We are working hard on fulfilling a high number of orders to serve all our customers during this time of need. Rest assured, we’re working hard to resume services soon.
Please be assured that the seller is working with the courier service provider so that the item reaches you by May 15, 2020.
You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN
You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.
We assure you that feedback has been shared with our concerned team and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre
Hope this helps.
Punit, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
tagging : repromise
as per team notes and as per SA info shared
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