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Danish-IN2004261415130008428-Failed to tag under correct issue type: Agent should have tagged under 'EMI details terms and conditions' instead of 'Wants to know the reason of re-promise'.
Kiran Kumar-IN2004261359075864998-Agent failed to share correct information:Incorrect template chosen: Agent should have used the template ''2/50COD refund failed, SMS to be sent (account number not available)'' and informed that ''We would like to let you know that the seller would require your bank details to refund the amount paid for the order.'' instead of ''the seller is unable to initiate the refund using the bank account details provided by you.''
Nitish Kumar-IN2004261015071633989-Failed to share correct information:Agent should have not given self serve to create a return for a non returnable category product.
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