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Mohmad Ilyas Ahanger-IN2004151237590058605-Agent should have tagged the incident under WFIU instead of getting solved.
Sourash Khullar-IN2004151308312423464 -Agent failed to share correct refund mode:Agent should have mentioned refund mode as ''PhonePe UPi account'' instead of ''PhonePe wallet''....
Gurpreet Singh-IN2004151404304018451-Agent failed to tag under correct issue type:Agent should have tagged under '' Bulk/Corporate orders Enquiries'' instead of ''General enquiry on sale events/ offers'' as per COVID 19 update.
Kiran Kumar-IN2004151246018012711-Failed to share correct order cancellation reason for one of the product
Aman Virdi.-IN2004191027520771241-Agent failed to check plus dashboard and shared incorrect information:Agent should have informed the customer ''As perour records, Supercoins for the order ''STHP183977'' from fresh Menu has already been credited on March 09, 2020.
Kritika .-IN2004191205272319105- Agent Failed to tag under correct issue type:Agent should have tagged under ''Blank Email/Call'' instead of ''Requested to call back with the bank details''.
Ashnil kaur-IN2004190154135171945-Agent failed to share correct information:Failed to check the offer applied and plus dashboardCustomer had redeemed 200 SuperCoins to get flat 1000 off on the product, order was cancelled due to lockdown so agent should have assigned the case to the backend using issue type ''Issue with usage of reward coupon'' for to get an update on this.As per the offer details, coins cannot be refunded if the order got canceled, however it was cancelled due to lockdown. As an exception er can assign it to backend team.
Guru Dayal-IN2004191846326015396-Failed to share correct information:Agent should have used the statement:We'd like to let you know that only sellers/brand provides warranty with the product and insurance is not available with the products on our portal at this moment. In case, you will able to see any insurance with any of sellers, so you can add the insurance at the time of placing an order.'' instead of ''We'd like to let you know that Flipkart only provides warranty with the product and insurance is not available with the products on our portal at this moment. In case, you will able to see any insurance with any of our sellers so you can add the insurance at the time of delivery.''
Kiran Kumar-IN2004201444553065554-Agent should have tagged the incident as ''Solved'' instead of ''WFIU'' for 72 hours.
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