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- Also, I can see that your issue has already been escalated.
- Please be assured that we're looking into this issue and will get back to you with an update by
- While checking we might need to contact you, is there any alternate number you want to share?
- I am sorry for the trouble caused to you.
- I would like to let you know that the resolution date is just the maximum deadline.
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- As per our records, I can see that your product has been delayed by the courier service provider due to an unforeseen issue.
- I am sorry for the trouble caused to you.
- Not to worry. I will escalate your issue.
- Please help me with few information before escalating your issue.
- Would you like to update any alternate contact number?
- Please confirm the primary contact number.
- Would you like to update any alternate contact number?
- I am really sorry for the trouble you had to go through.
Please be assured that we're looking into this issue and will get back to you with an update by
same city misroute
Hi Pooja,
Thanks for writing in.
We understand that you'd like your order 'OD114672025368140000' for 'BuyNewTrend Women's Fit and Flare Black Dress' to be delivered at a specific date. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.
We'd like to let you know that the shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order.
We'd request you to wait for additional 2 business days for delivery of your order.
You can also track your order status here: http://fkrt.it/bqWLi~NN
You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.
Hope you understand.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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