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This is not something which we would want you to experience.
I understand your situation since I'm also a customer somewhere, if I would be in your place I"ll definitely feel the same.
I'll let you know the status of your request in a moment.
I really appreciate your patience.
I am really sorry as I am unable to help you as per my capacity.
It has been a true pleasure assisting you.
Please do not thank me rather I would like to thank you for your kind understanding in this regard.
You truly have been an awesome customer.
Not to worry, I understand the value of your money to you and as you are a highly valued customer your money is safe
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