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Hi Rupesh,
Thank you for writing in.
We understand your concern that you want to convert Cash on Delivery to prepaid mode for 'OD112650432612463000'.
We are sorry to let you know that the Cash on Delivery transaction to prepaid is only applicable for single unit in your order.
In future, here are the scenarios to convert your payment mode:
1. Orders with single unit
2. From 'Approved till dispatched', the Cash on Deliveryto prepaid mode is available for all courier service providers. Once the item is 'Dispatched till out for delivery', the Cash on Delivery to prepaid mode is available only for Ekart shipments
3. The status of the order is between 'Approved to out for delivery'
4. Current payment mode is Cash on Delivery
5. You can change the payment mode through self-serve (web/app) or using the link provided to you via an/sms
Payment methods available are:
-Debit Card
-Credit card
-Netbanking
-PhonePe payments
Steps to convert Cash on Delivery order to Prepaid:
1. You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met
2. Once you click on this button, a new page will open up with the list of payment options
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available).
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
5. Payment information will be sent to Ekart Logistics and payment mode will be updated to prepaid, so that they will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
Feel free to contact us for further assistance.
Hope this helps.
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