Notes

ORDER MODIFICATION

I wish I could have helped you with the same but I'm sorry to inform you that as the order is already out for delivery, will not be able to change the shipping address now.

I wish I could have helped you with the same but I'm sorry to inform you that as the order is already shipped, the seller will not be able to change the shipping address now.
In case, if you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf.
The another resolution is that you can cancel this order and place a fresh order with the new address.

Please let me know the number which you want to update.
I wish I could have helped you with the same but I'm sorry to inform you that as the order is already shipped, the seller will not be able to change the contact number now.
If you would have contacted us earlier then I would have had the option to help you.
As the order is already shipped now, the seller does not provide us any option to change the contact number.
cx asked to change number hence shared reqd info

I will surely forward your address change request to the seller.
Could you please share the following details with me:

Name
Address -
City
Pincode
State
Contact number

Please allow me a minute or two so that I can forward your address change request to the seller.
I have forwarded your request for address change to the seller and it will be done within 24 hours.

I'm sorry to inform you that as the order is already approved, the seller will not be able to change the color now.
I'm sorry as the seller does not provide me any option to change the color for you.
The only resolution to this is that you can cancel this order ad place a fresh order as per your choice.

CANCEL ORDER

May I know the reason for the order cancellation?
Do you want me to forward your order cancellation request to the seller?
Please allow me a minute or two so that I can forward your cancellation request to the seller.
I have forwarded your cancellation request and the seller has cancelled your order.

I have forwarded your cancellation request and the seller will cancel the order within 24 hours.

I would like to tell you that I had forwarded your request of cancellation to the seller and the seller has cancelled your order successfully.

Return Cancel
May I know the reason for the return cancellation?
Do you want me to forward your return cancellation request to the seller?
Please allow me a minute or two so that I can forward your return cancellation request.
I would like to inform you that I've forwarded your request for the return cancellation and the seller has cancelled your return request.

Do you want me to forward your return cancellation request to the seller?
I would like to inform you that the seller has cancelled your return request.
Due to some technical issue, I'm not able to forward your cancellation request to the seller.
Please give me a minute so that I can do the same.
I would like to let you know that the order is cancelled by the seller as per your request.
As the order is already shipped, the seller will not be able to cancel the order now. I would request you to reject the shipment at your doorstep to get the order cancelled.
As the product status is out for delivery, the seller will not be able to cancel your order. If you want to cancel, you may reject the shipment at your doorstep and the order will get cancelled.
I'm sorry to inform you that as the order status is out for delivery, the seller will not be able to cancel the order now.
If you want then you may reject the order at your doorstep and the order will get cancelled.

RTO
I'm sorry as your order has been cancelled due to some unforeseen courier related issues faced by the seller's partnered courier service provider.
Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.
Not to worry, I see that the product is still available with our seller and you can place a new order.
Kindly place a fresh order and it will be delivered as per the promised date.
Thank you so much for your understanding.
Kindly add the items you'd like to buy to your 'Wishlist' and you will be notified when it's available at a lower price, so you don't miss great offers listed by sellers.

Self Serve
As I can check, you have cancelled the order with the reason 'Long Delivery Promise'.
Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.
Not to worry, I see that the product is still available with our seller and you can place a new order.
Kindly place a fresh order and it will be delivered as per the promised date.
Thank you so much for your understanding.

Once the product reaches back to the seller's warehouse and the return status is updated, the refund will be initiated by the seller.
Usually, it takes 1 business day to reach the seller's warehouse. Once the refund is initiated, the amount Rs.12221/- will be credited within 8 business days, as per the standard banking procedure.

Payment Issue

SUCCESSFUL
I'm sorry to inform you that the order has not yet been confirmed by the seller.
I request you to wait for 24 hours from the time of transaction.
Either the order will be confirmed or you will receive the refund notification.
If you face any issue after 24 hours from the time of transaction then please reach us anytime and we will definitely help you with this issue.
I request your kind understanding and patience in this regards.
On checking, I see that the seller has received the payment of Rs. 499/- for your order.
...................................................................................................................................................................................
FAILED
I would like to inform you that your order has not been confirmed by the seller.
This is because the payment for this order was unsuccessful.
In the unlikely event of the amount being debited from your bank account, it will be reversed within 8 business days from the date of the transaction.
If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.
.......................................................................................................................................................................................
PENDING
I'm sorry to let you know that the payment status is pending for this order.
I request you to wait for 24 hours from the time of transaction.
Either the order will be confirmed or you will receive the refund notification.
If you face any issue after 24 hours from the time of transaction then please reach us anytime and we will definitely help you with the same.
..................................................................................................................................................................................................................

There is no option to cancel as the order is not placed yet but if the order is approved then you can definitely cancel this order.

I would like to let you know that your payment status is pending, either your order will be approved by the seller or you'll get the refund notification within 24 hours.
I would like to let you know that your payment was failed, in case the amount has been deducted from your bank account the it will be refunded back to you within 8 business days as per standard banking procedures.


RETURN REPLACE EXCHANGE

I would like to let you know that the seller will be happy to provide you the refund/replacement for the same.
Please let me know what you wish to do.
I would like to let you know that the seller will be happy to provide you the refund for the same.
Should I forward your return request to the seller?
I would like to let you know that the seller will be happy to provide you the replacement for the same.
Should I forward your replacement request to the seller?
I will definitely help you by sending your return request to the seller.
Should I forward your exchange request to the seller?

Please help me with some information so that I can forward your request to the seller.
Please confirm if the pickup address and primary number will be the same.
Please confirm if you have the brand packaging which you have received at the time of delivery.
Would you wish to share any alternate contact number?
Please allow me a minute or two so that I can forward your request to the seller.
I have forwarded your return request to the seller.
Please be assured that your return request to the seller has been forwarded.

cx said
pickup address and primary number same
alt number -
packing manner confirmed
seal was not broken

To make sure that the seller can refund this amount to your bank account, please share these details:

1. Account holder's name
2. Bank name and Branch
3. Account number
4. IFSC

You can find the IFSC details on your cheque and bank statement.

Please share the One Time Password which you received on your registered mobile number.

Return Denial

I am sorry to inform you that the product was delivered to you on June 20, 2019 and since it has crossed the seller's 10 days replacement policy, the seller will not be able to fulfill your request.

I am sorry to inform you that the product was delivered to you on October 08, 2019 and since it has crossed the seller's 30 days return policy, the seller will not be able to fulfill your request.

But the good news is that the product is covered under the manufacturer's 1 year warranty. You can get in touch with the brand/authorized service center and they'll be able to help you out in case of any product related issues.

I will provide you the service center details for the same so that you can get the resolution.

In case the brand denies service then you can get back to us and we will surely help you with the same.

The good news is that the product is covered under the manufacturer's 1 year warranty. You can get in touch with the brand/authorized service center and they'll be able to help you out in case of any product related issues.

I would request you to check the return policy on the product page.

If you would have contacted us within the return period then I would have helped you with the same.

Also, I understand that [[the warranty period for the product had lapsed on [[date]]]]/[[the product is not covered under warranty]]. However, you can get in touch with the brand and they'll be happy to help you out.

In the future, you can also return your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

Please let me know, if you have the item along with the original product box, accessories & tags or not.

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with 458
IFSC Code: SBIN0031079

Do you wish to have refund in the same account?

Delay in delivery

I'm sorry to let you know that the delivery of your product is delayed due to an unforeseen issue faced by the seller's partnered courier service provider.
I will escalate your issue for the same so that it can be resolved.
Also, can you please help me with an alternate contact number?
This is in regards if we need to contact you regarding the same.
Please allow me a minute or two so that I can escalate your issue.
I would like to let you know that I have escalated your issue and you will get the resolution for the same on or before December 24, 2019.
I would like to let you know that I have escalated your issue and you will get the resolution for the same within 24 - 48 hours.
I request your kind understanding and cooperation in this regards.

As I can check, your issue is already escalated for delay in delivery.
I would like to let you know that we are looking into this.
Please be assured that we are looking into this issue and we will get back to you with a resolution on or before December 18, 2019.
I would request you to wait till the end of the day.
I request your kind understanding and cooperation in this regards.
Please be assured that we are looking into this issue and we will get back to you with a resolution within 24 hours.

Although we will not be able to make up for this delay, for your continued trust in us and for being patient, we have added Rs. 36/- to the Gift Card section of your Flipkart wallet. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app and this will be issued within 24 hrs of successful delivery.

I will go ahead and will check the status of your order, please be assured.
I do understand the situation you are going through.
I do understand the importance of timely delivery of order.
Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution by September 19, 2019.
You will get a resolution for the same by November 01, 2019.

I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.

I'm sorry to inform you that the seller will not be able to provide any compensation for the same.

Please be assured as our team is already working with the courier partner on your concern and you will get the resolution for this on or before October 24, 2019.
I certainly understand your concern, not to worry as our team is already working with the seller's partnered courier service provider to deliver the order as soon as possible.
This is the maximum time that the team needs to resolve your issue. However, you will get the resolution on or before October 24, 2019.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.
Sure, our team will resolve the issue and get in touch with you as soon as possible.
Not to worry, our team is already working with the courier partner to deliver the product as soon as possible.
Do not worry, once the issue resolves, our team will definitely get back to you within the given time frame.
Please be assured that our team will contact you regarding this and I would request you to wait for the same.
I would like to inform you that only the concerned team can inform you about the same as they are working with the courier partner to deliver the order as soon as possible.
Please be assured that our team will try to resolve this on priority.

I’d like to thank you for being a valued customer and choosing us for your shopping needs.
While our sellers and courier partners always do our best to have your items reach you on or before the promised time, I'm extremely sorry that you had to experience this delay, second time around.
As we know that on-time delivery every time is what’ll make you happy, our sellers/associated courier service providers are working really hard to fix this and do not want to make up for this delay through money.
Having said that, you can have our word that the sellers and courier service providers are doing their best to have your orders reach you as promised.
Thanks again for being patient and putting your trust in us.