Notes

Customer Return
Could you please help me with the reason of returning the product.
May I know the reason why do you want to return the product?
Could you please let me know the exact problem you are having with the product.
Could you please elaborate the issue you are facing with the product so, it would be easy for me to request the seller on your behalf.
As per your statement that you have received a damaged product, the seller will be happy to provide you with a replacement/refund of the product.
Should I forward the request for the refund/replacement of the product?
As I can check that the seller is offering a replacement against your return, Is that okay with you?
Please confirm whether you want refund against this or replacement for the same?
I certainly understand that you want to know the date of pick up of the product however, this information will be available only after the creation of return/replacement request.
Return Approved:
I request you to bear with me for few minutes.
Just help me with few information so that I can place your return request with the seller on your behalf.
Please help me with some details.
Please confirm the details are the same as follows:
Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging.
Please confirm whether you have brand box and MRP tag which you have received along with the product.
Please confirm whether the pickup address will be same as delivery one to raise the return request.
Is your primary number '' and secondary number '' correct?
Would you wish to update an alternate number?
Please give me a minute or two while creating a return for you.
I would like to inform you that a replacement request has been sent to the seller.
The pickup of the product will be done by November 23, 2019.
The pickup of the product will be done by November 23, 2019 and you will get the replacement on the same day.
Once the product has been picked up, the seller will process the replacement of the product and it will be delivered to you by November 23, 2019.
Once the product has been picked up, the seller will process the request for the refund of the product and the refund will be credited within 7 business days.
As specified by you, a return request has been created for the product and a refund of Rs.809/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
You’ll receive an email and SMS with the refund details, after which the money will be initiated to your Bank account within 02 business days, as per standard banking procedures.
We've informed the courier service provider and your Bong tees Typography Men Round Neck Black T-Shirt will be picked up in the next October 03, 2019.
Once the seller received product from the courier service provider afterthat the seller will initiate the refund Rs. 364/- within 9 business days.
Once the pick up is confirmed by the courier service provider, the refund of Rs.4854/- will be initiated to your Flipkart Credit and the same will reflect within 1 business day.
Also, please keep the item along with the original product box, invoice and tags ready as the Wishmaster will not be able to complete the Pick up in case any item is missing.
Also, I want to let you know that Wishmaster will not be able to complete the pick up if the original product box is missing.
Therefore, you are requested to keep the product ready with all accessories, price tag, tags, if any in the original product box to avoid any delay during picking up.
Also, remember to collect the acknowledgement receipt once you hand over the product.
Escalated Case:
As I had a check, you have requested for the replacement of the product with the reason 'Missing Product'.
I would like to inform you that in order to address the return process, the case has been escalated to the team.
Rest assured, the team will get back to you with a resolution on or before November 28, 2019.

I have reviewed the details and found that you have cancelled the return requested and it will take 48 hours for completion of the cancellation process.
You can create a new return after 48 hours or you can get back to us.
Hisan, I would like to inform you since your return request is already in cancel requested state I would request you to wait 48 hours to get it updated in the system.
Post that you can raise a new return request for the product you are facing the issue with
You can raise a new return request or you can get back to us and we will surely help you out.
I see that you have raised the return request with the wrong reason. Therefore, the seller will need to cancel this return request.
This may also take 48 hours for cancellation of this return request and raising a new return request.
May I go ahead and ask the seller to cancel this return request?
The seller has initiated the cancellation of return request and it will take 48 hours for the complete cancellation.
Once the return request gets completely cancelled, you can raise a new return request with the reason 'Multiple reasons for return' and if you are not able to do so, you can get back to us.
This may take 48 hours for cancellation of this return request and raising a new return request.
May I go ahead and ask the seller to cancel this return request?

NOT ELIGIBLE
Since the product was delivered to you on June 30, 2019, it has crossed the seller's 10 days replacement period.
Due to this, the seller will not be able to help you out.
But the good news is that the product is covered under the manufacturer's warranty.
You can get in touch with the authorised service centre and they'll be able to help you out in case of any product related issues.
The invoice can be used to avail services at the authorised service centres within the warranty period.
You can use the below details to contact authorised service centre:
In case of any defect in the product or part thereof, the extra charges will be communicated to you by the service center.
the service center will charge for liquid and physical damage of the product.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
To know the contact number and details of the service centre closest to you, please check the brand's website.


PICK UP ADDRESS CHANGE
I understand that you'd like to get your Home Story 15.6 inch Laptop Backpack to be picked up from a different address.
I'm sorry to let you know that the seller will not be able to change the pickup address at the moment as the request for the refund has been forwarded to the seller.
Not to worry, there is an alternative.
The alternative is that if the request for the cancellation of the return is forwarded to the seller.
It will take 48 hours to get the status updated as cancelled.
Once the status gets updated, you can get back to us. We will definitely assist you with the same.
Should I forward the request for the cancellation of the return to the seller?
Hope you understand.


I understand your concern about the previous return being cancelled.
Is the Wishmaster came for pick up today?
As I have checked that your last return was cancelled on November 04, 2019. I am sorry to let you know that I am unable to process your return request as there are already many days passed from the last return cancellation.

Invoice
I would like to inform you, that a soft copy will be sent to you on your email after 24 hours of delivery.
Tagging: Hard copy along with seal and sign
INVOICE
You have requested a copy of the invoice and it will be sent to your registered email address soon.
I would like to inform you that the invoice for any product acts as a warranty card for the product.
Here's how to get your invoice immediately next time from our website or app:
1. Visit the "My Orders" section of your Flipkart account here: http://fkrt.it/bqWLi
2. Click the order you want the invoice and click Click "Invoice Request" The invoice
will be sent to your registered email address used while placing the order.