Notes

cx did not replied...

Your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

Since this is not in my hand so I am not able to take any action.

However, if you still don't need your product, you can reject it during the doorstep delivery.

As I have checked that you have requested for return of this product.

cx said I want my order...so tagged here...details shared with cx of order cancelled and reship denied...

I would like to inform you that your product will be picked up by dd-mm-yy.

After your product gets picked up you will receive your refund within 2 business days, back to your source account.
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Your order has been delayed due to unforeseen courier related issues.

I am here to help you. Please let me know the issue you are facing with your order.

cx said where is my order, so status, pd and reattempt told to cx.

cx said where is my order, so status, pd, tracking id shared told to cx.

cx said where is my order, fast delivery request ...so status, specific, priority and pd told to cx...

cx said where is my order, deliver order fast...so status, pd and priority told to cx...

I'll let you know the status of your request in a moment or two.

cx order is delayed...so tagged here...TAT shared...
Alt num: NA

cx has requested for return of this product...so tagged here..TAT shared....
Al num: NA

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As I have checked that you have requested for return of this product.

Please let me know the exact issue you are facing with this product.

May I know the reason for which you want to return your product?

Please let me know the exact reason of cancellation of your product.

cx said i did not cancel this order....so reason of cancel told,....reship denied...

cx said i request you to update my mobile number/address which is mention in order...so tagged here...change denied...

I would request you to please wait till 07:00 PM today.
In case you still face any issue, please reach us back again.

As I have checked that you have already cancelled your order during delivery.

I would like to inform you that the seller will not be able to reship your cancelled order now.
I would request you to place a fresh order again, if you still need this product.

Please share the exact product name which you have not received yet.

Have you confirmed with your family members and neighbors, who may have received your product, on your behalf?

If you still face any issue, and did not receive your product, please reach us back again.

As I have checked that you have cancelled your order.
I would like to inform you that as per your request the seller has cancelled your order.

Shall I proceed further and request the seller to cancel your order?
I would like to inform you that as per your request the seller has cancelled your order.

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cx return has been rejected...so tagged here...call back shared...

I would like to inform you that your order has been approved by the seller, so the seller is not able to make any changes now.
However, if you still face any issue, you can cancel your order and place a fresh order.
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I would like to inform you that your product return has been approved by the seller.
I would like to inform you that your product will be picked up by dd-mm-yy.
Replacement of the product will also be sent to you by dd--mm-yy.

Return has been approved.Inform consumer that pick up will be done by 18 Nov.Refund : Your refund will be transferred within 9 business days "after pickup.

As I have checked that your order has been cancelled already.
Please let me know the exact issue you are facing with this product.

I would like to inform you that your product exchange request has been approved by the seller.
I would like to inform you that your product will be picked up by dd-mm-yy.
Also, replacement order will be sent by dd-mm-yy.

Could you please share the exact issue with me, so that I can request the seller to provide you refund?

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As I have checked that you have requested for call back from our team.

I would like to inform you that you will receive call back from our team by dd- and time.

If you are not comfortable in same language, I can help you with call back steps.

I am sorry to inform you that as this is​​ a chat desk, I will not be able to call.
I am sorry to inform you that as this is​​ a chat desk, I will not be able to arrange call for you.

I would request you to please follow above steps to receive an call back from Flipkart Customer Support.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.
Please follow the above steps to receive an call back from Flipkart Customer Support.
You can also contact us on our Flipkart support toll free number: 1800-208-9898.
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Sorry to hear that. I see that ________Wishmaster tried to deliver your shipment on dd-mm-yy, but couldn't do so due to unforeseen courier issues.

No worries, they'll make 1/2 more attempts to deliver your shipment before promise date___. The next delivery attempt will be made in 1/2 business days.

I would like to inform you that our team will contact you by dd-mm-yy.

Return has been approved.Inform consumer that pick up will be done by 09 Nov.
Refund : Your refund will be transferred within 7 business days "after pickup.

I would like to inform you that there is no option of scheduled delivery.

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cx order is delayed in shipping...so tagged here..re-promise also told and TAT shared..
Alt num: NA

I am not able to share service center details with you at this moment due to unavailability of data.

However, I would like to inform you that your concern has already been raised with our team and they will provide you resolution.
I would request you to please wait for 24-48 hours, our team will contact you.

I am sorry, I do not have any option to connect your chat with supervisor, however I will share your feedback with our team.

Return has been approved.Inform consumer that pick up will be done by dd-mm-yy.
Replacement will be sent by dd--mm-yy.

As I have checked that the product you have chosen is a non-returnable product.
This product has only 10 Day Replacement policy period.

As I have checked that the product you have chosen is a non-refundable product.

I would like to inform you that your product return has been approved by the seller.

cx order is delayed in shipping...so tagged here...TAT shared...
Alt num: NA

cx order is delayed in delivery...so tagged here...TAT shared...
Alt num: NA

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I would like to inform you that you do not need to enter gift card pin.
You can redeem this amount in your next purchase.
The amount of Rs. --/- has been successfully added to your Flipkart Gift Card wallet.
Also, when you will buy next product, there will be option displayed on left side of the payment page, from there you can use this amount.
However, I would like to inform you that you need not require to click on gift card option, you can redeem the amount directly from the option available.
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Delay in delivery:

I will go ahead and will check the status of your order, please be assured.
I can see that due to some unforeseen issues there is delay in delivery.
Please accept my sincere apology in this regard.
You can be sure that we'll take definite steps to set this right.
I do understand the situation you are going through.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the importance of timely delivery of order.
I will surely share your feedback with the seller and courier service provider, please be assured.
Please be assured, you will not have to face the same issue in future.
Good news is, your case is already with our team and team is investigating for the same.
You will get a resolution for the same by ____________.
Team will get back to you with the best resolution.
May I have your alternate number?
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COD TO POD:
You will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment:
1. Orders with a single unit.
2. Current payment mode is COD (Cash on Delivery).
3. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an SMS.

Payment methods available are:
1. Debit Card
2. Credit card
3. Netbanking
4. PhonePe payments

Steps to make payment:
1. You will see a new button 'PAY NOW' on web/ App under 'Track your order' page only if all the above criterias are met.

When the product is Out for Delivery (COD to POD):
1. PoD (PhonePe On Delivery) is a payment option, extended by Ekart.
2. The payment link would remain active until the time of delivery.

Eligibility criteria to avail COD to POD payment:
1. Courier service provider is Ekart.
2. Current payment mode is CoD (Cash on Delivery).
3. PhonePe payment app should be installed/ available.
4. This payment option is available only in selected regions.

Payment methods available are:
1. PhonePe wallet.
2. PhonePe UPI.
3. Saved Credit/Debit cards in PhonePe app.

Steps to make the payment:

1. When you will place a COD order on Flipkart.
2. Ekart sends an SMS to you about the PhonePe payment option when the product is "Out for Delivery".
3. You can make payment using their PhonePe app
4. Once the payment is successfully made, the payment will start reflecting as "Prepaid" in wish masters device.
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Order Status:

Your order has been delayed.
I would like to inform you that your order has been shipped by the seller and it could not be delivered to you by the seller on promise date due to some unforeseen courier related issues.

Thanks for being a valuable Flipkart Plus member.

I would like to inform you that your order has been approved by the seller and it will be delivered to you by the Wishmaster on or before dd-mm-yy.

I would like to inform you that your order has been shipped by the seller and it will be delivered to you by the Wishmaster on or before dd-mm-yy.

I would like to inform you that your order is ready to be picked up by the courier and it will be delivered to you by the Wishmaster on or before dd-mm-yy.

I would like to inform you that your order is ready to be shipped by the seller and it will be delivered to you by the Wishmaster on or before dd-mm-yy.

I would like to inform you that your product is out for delivery today and it will be delivered to you by the Wishmaster on or before 07:00 PM today.

I am sorry, I am not able to share exact time frame with you.
I would request you to please wait till 07:00 PM today.

I would like to inform you that your order has been shipped by the seller and it could not be delivered to you by the seller on promise date due to some unforeseen courier related issues.

I would like to inform you that your order has been approved by the seller and it could not be delivered to you by the seller on promise date due to some unforeseen seller related issues.

I would like to inform you that your order has been cancelled by the seller and it could not be delivered to you by the seller due to some unforeseen seller issues.

I am escalating your issue with the team.
Please share your alternate number.

I have escalated your issue with the team.
Our team get back to you with an update on this by dd-mm-yy.
Please be assured. You will get resolution for your concern by dd-mm-yy.

However, I would like to inform you that your concern has already been raised with our team and they will provide you resolution by dd-mm-yy.

However, I would like to inform you that your concern has already been raised with our team and they will provide you resolution.
I would request you to please wait for 24 hours, our team will contact you.

Please share your alternate number.
In case our team is not able to contact you on your primary number, they will contact you on your alternate number.

I would like to inform you that your order has been cancelled by the seller and it could not be delivered to you by the seller due to some unforeseen courier issues.

I would like to inform you that currently, I am unable to share the details of Wishmaster with you, due to unavailability of data.
Please be assured. The Wishmaster will contact you himself, if he is not able to locate your address or for your address confirmation.

I would like to inform you that your refund of amount has been credited back to your Bank account by the seller and it may be reflected to your account by dd-mm-yy.
SEND SMS ON NUMBER OF CX.

Your product will take 4 Business days, to reach back to the seller. After it reaches back to the seller, you will receive your refund with in 1 Business Days.

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I would like to inform you that the courier partner does not have any option to hold your shipment.
However, if you still not receive your product by today, two more reattempts will be done before promise date of your product.
In case you are still not able to receive your product, your order will be cancelled by the seller automatically.
In case, if you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.
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I would like to inform you that your product installation and demo will be done by dd-mm-yy, and your request is in progress.

I understand your concern regarding the installation and demo of your product.

I would like to let you know that the installation and demo date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.

Based on that, a definite date for the installation and demo of your order is given to you.

Please be assured that the seller will do their best to have the installation and demo done by dd--mm--yy.

I would like to inform you that your product technician visit will be done by November 13, 2019 and your request is in progress.
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