Notes

Greeting
Hello I hope you are having a nice and happy day

How may I assist you today?

Good evening,
May I ask details about your concern?

I will be more than happy to assist you today with your concerns about Walmart.com


Empathy
Thank you for letting me know that you *** I apologize for this bad experience you are going through, due to this is not the service we expect for our loyal customers

Being honest with you, I feel bad knowing we did not meet your expectations, you deserve more than this. Rest assured we will do our best to make sure this does not happen again.

I'm sorry to hear about **, it's not the experience we want you to have.
However, I'll do my best to resolve this matter in somehow.

Let me take care of this in order to get it resolved as soon as possible in order to give you the attention you deserve

Please know I personally care about your business.


Further assistance
Before you go I just want to make sure I have covered everything in order to meet your expectations on a good service

I'll be glad to process a refund or replacement on request. Let me know which option is better for you.

If you have further questions, feel free to let me know?
I'm always willing to help.
Is there anything else I can assist you today?


(ccheck's)
I am afraid of a disconnection due to inactivity, are you still with me?

It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible.


Replace****
In effort to rectify this matter, would you like to us send a replacement? The expected arrival date is on **, let me know if works please.


MP Escalation
Thank you for kindly waiting, I am checking my records and I can see that this is an item sold and shipped by *****, in order to resolve this; I am going to escalate this issue to our third party seller, they will take care of this and will contact you via e-mail with a resolution within 24 hours.

Please note, if you don't receive the email with a response, reach us back so we can review the status of escalation for you. We'll keep in touch to your email address.


STORE Escalation
Thank you for the explanation and I’m very sorry you had such an unpleasant encounter with one of our stores and associates while looking for this speaker. We try to make our customers’ shopping experience easy and get the items while shopping, and we hold our stores to a very high standard. In this case, we clearly fell short.

So I truly hope our escalations team can help you with the in store pricing, it may take a while and you will hear from them within 48//72 - I know that you may need an instant solution, but this will be input to another's team hand, they will discuss the order with our store.


(CClose)
Thank you for the time, I haven't heard from you and our system will close the current interaction due to inactivity. But, please know we're open 24/7, feel free to reach us back again to continue in assisting you, I'm always willing to help.
Thank you for contacting Walmart.com and have a great day!


You are more than welcome, you don't need to thank me I am here to provide you the best assistance possible; It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!