Notes

Good evening, This is vivek calling from Flipkart.
Am I speaking to lalit,
(namashkar... vivek baat kr rha hu flipkart se...kya meri baat lalit se ho rhi hai)

Thank you for the confirmation....
( Dhanyawad confirm krne k liye)...

lalit Is this a good time to speak to you?
( lalit Kya ye sahi samay hai apse baat krne k liye)

Thank you
(Dhanyawad lalit

We have received your email that you have received the damaged product 'Syska SDI-850 ECO 800 W Dry Iron'.

First of all …..We are really sorry lalit for the trouble you had to go through.….(sbse pehle hum maafi chahte hai lalit jo preshani apko hui uske liye)

Ohkk..as I check..lalit ...seller can provide a Refund for the item...(seller apko refund de skte hai....to kya mai apki request seller ko forward kr du)

So plz confirm sir....may I forward your request to the seller for refund

thanks for the confirmation... dhanyavaad

Plz confirm sir …..do u want to change the pickup address,,,or it would be same...(confirm kijiye sir…pickup address aap same rkhna chahte hai ya change krna chahenge...)

Thanks for the confirmation...dhanyavaad

Sir ….Do u have the original packaging, and tag with u or not...?(kya apke paas original package, tag pda hai )....

Ohk Sir...It will take 1 minutes to forward ur request to the seller....May I place your call on hold till that time....(kya mai apki call ko 1 minute k liye hold pr rakh skta hu)

Thanks U dhanyavaad

Seller has accepted ur return request and …..and pickup of the product will be done by November 12…..after pickup refund will be done within 2 business days in your debit card…..

(seller ne apki return accept kr li hai....or apke product ka pickup september ko ho jayega.....sath hi mai apko pickup kr turant baad replacement product deliver ho jayega)

Is there anything else I may assist you with today????
( lalit Kya main aapki kisi aur cheez ke liye sahayta kar sakta hoon?

lalit , your feedback is really important to us. Please share your experience by completing the email survey you'll get after this call
(lalit , aapka feedback hamare liye bahut hi mahatvapurna hai, kripya iss call ke baad milne wale email survey se aap apna anubhav zaroor share karen.)

Thanks for choosing fk....