Notes
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DM - PRICE CHANGE
Shop needs more money above gw policy, unrelayed.
Added goodwill, sent price change.
Shop will redeliver, added gw, approved by ________.
DM - SUBS
Shop don’t have the product, unrelayed.
Called sender, agreed with subs, updated the order.
DM – ALT DD
Shop can’t del. today, unrelayed the order.
Shop attempted to del., recipient is not available, changed del date as per guidelines.
Funeral/Viewing different day, updated del date.
Called sender alt. del. Date, updated the order
DOVE MESSAGES
Shop can't deliver to the given address, unrelayed the order.
No changes made.
Already resolved by previous rep.
Called sender, no answer, left vm, placed order on hold, will CNAD.
Called sender, no answer, can't leave vm, email sent, placed order on hold, will CNAD.
(IF CARD MESSAGE IS INCORRECT and you're unable
to contact the sender, left vm or send email. DO NOT PUT THE ORDER ON HOLD)
Send dm to shop stating:
"Hello, please be advised that we are trying to obtain the
correct information from the sender. If you do not hear back from us by the time the order needs to be delivered, go ahead and deliver with card as is. Thanks, TFHQ."
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