Notes

Thanks for being a valuable Flipkart Plus member and Thanks for choosing Flipkart.

Are we connected?

I understand that you are facing an issue with the delay in delivery of the product 'Rani Saahiba Cotton Blend Embroidered Women Dupatta'.

I see that the product was delivered to you on December 04, 2019 and since it has crossed the seller's no returns days return policy period, the seller will not be able to fulfill your refund request.

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I would like to let you know that as per our records the courier service provider updated that you product is delivered.

Thanks for waiting.

I would like to let you know that if you return your product 'Milton Hexa Pet Jar - 300 ml, 1400 ml, 750 ml Plastic Spice Container' you will not received the supercoins.

I would like to let you know that the refund of the Rs. 109/- is initiated by the seller in your Debit card and it will be credited by 08 business days from the date of the transaction.

I see that you have chosen the product 'DERMEIDA Men Shapewear' and initiated the chat. Are we discussing about the same?

I am sorry for the trouble you had to go through.

As informed earlier, the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.
I see that you have chosen the product 'Philips HL7710 /00 600 W Mixer Grinder' and initiated the chat.

Although the sellers would love to surprise you with an early delivery, it’s not something they can promise as they need sometime to deliver your product.

the delivery of the product depends on many things like (Share applicable pointers from below)

- The type of product you've purchased and its availability with the seller.
- Seller's city and the city that you've requested a delivery at, which in this case is (e.g: Delhi and Bangalore). - [[exclude if seller and buyer are based in the same city.]]
- Processing time needed by the seller's partnered courier service provider.


Thanks for the confirmation.

Also, I would like to let you know that your order is shipped and the product is delivered to you by December 26, 2019.
by December 26, 2019

Once the Cash on Delivery order have been marked as 'Out for Delivery', you will be given an option to pay for your orders using the PhonePe App
The payment link would remain active until the time of delivery

However, criteria to avail COD to POD payment conversion:

Courier service provider is Ekart
Current payment mode is CoD (Cash on Delivery)
PhonePe payment app should be installed/ available
This payment option is available only in selected regions

As you have places a COD order on Flipkart
Ekart sends an SMS to the customer about the PhonePe payment option when the product is "Out for Delivery"
You will makes payment using your PhonePe app.

I would like to let you know that your issue is already escalated to our team and they will get back to you with an update by December 26, 2019

If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel

Telephone: 1800 208 9898

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Rest assured, you'll receive a call back from us to help you with your query.

I'm sorry about that. The payment was not successful and the amount debited will be refunded to your account within the next 08 business days..

Please be assured our team will look into this and get back to you with an update by December 27, 2019.


I would like to let you know the tracking ID: FMPP0417944379 of your order 'OD117352602725665000'.

Sorry to let you know that we are unable to share the 'awd code' we are only able to provide you the tracking ID of the product.

In case your product is out for delivery then Wishmaster will contact you on you both registered contact number '7702890311' and '9866433657' .

I would like to let you know that the seller has initiated your return on December 24, 2019 and the pick up will be done by December 25, 2019.

I would like to let you know that in your order 'OD117388832214527000' you have multiple product that why you are unable to change the payment method of the order.