Notes

Not Eligible SA

I am sorry to hear that you're facing the issue with your product.
Since the product was delivered to you on February 12, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your {request_type:replacement/refund} request. Due to this, the seller will not be able to help you out on this issue.
Please be sure that if you had contacted us with return policy period, the seller surely helped you out.
The good news is that (I would like to let you know that) the product is covered under the manufacturer's warranty.
You can get in touch with the brand/ authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice of this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link:-
http://www.samsung.com/in/support/servicelocation
1800-3000-8282 / 1800-407-267-864
Also, I'd like to tell you that the brand will charge you in case of liquid and physical damage.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Wait refund bank account

I am sorry to hear that the 'diwazzo Solid Men Round or Crew Blue T-Shirt' you have faced issue with the quality .

I would like to let you know that as specified by you, a return request has been created for your product and a refund of Rs. /- will be initiated as soon as the originally delivered product reaches the seller.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories & tags ready for pickup by July , 2019 as the wish master will not be able to complete the pickup in case any item is missing.

I want to assure you that additional measures are being put in place so this does not happen again.
Out for delivery ekart
I understand that you are eagerly waiting for your product 'Jvsncreation Embroidered Women's'.
I would like to let you know that a 'Wish Master' from 'Ekart Logistics' is already on his way to deliver the item and it’ll reach you by 7 PM today.
You can also check your order status here - http://fkrt.it/bqWLi~NN
You would have received an SMS with the name of the Wishmaster, contact number call bridge details and a PIN. You may call that number and dial in the PIN to speak to the Wishmaster to know more about the status of your shipment.
cod refund
I understand your concern about refund for your order of ''.
I like to let you know that as per our records we see that the shipment of above product was returned and the payment mode for your order was cash on delivery.
So, the seller will not be able to provide you any refund, as the seller has not received payment for your order.
Refund with ARN

I understand your concern that you want to know about the refund for your '' with order ID: ''.
I would like to let you know that the seller has refunded Rs. 739/- to your Bank account on September , 2019 with the reference number: ''. This amount should have been credited by now.
In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.
REFUND void


I would like to inform you that you need to check your Credit Card/Bank statement. The statement will not show the transaction as the amount was not debited and hence no refund will be done.
Ready to ship

I understand your concern regarding the status of your above product.
I am happy to let you know that the seller has packed the item and it will be on its way to you soon.
The shipment will get delivered on or before May 09, 2019, and you can expect more updates once it is shipped.
You can check your order status here - http://fkrt.it/bqWLi~NN



RTO

I understand your concern regarding the refund.
However, I would like to let you know that the order/product (Mention order ID/product name) was cancelled on June , 2019 after the same was shipped.
Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.
Note: Usually, it takes (RTO TAT) business day/days to reach the seller's warehouse.
Once the refund is initiated, the amount (Rs. /-) will be credited within () business days as per the standard banking procedure.
If the refund is not done within the above mentioned time frame kindly contact us.
Sale

The offers are for a limited period and vary based on the seller. You can be sure that sellers always try and get you the best deals.
I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.
The sellers will do their best to get you more offers and deals so you can buy your favorite products on Flipkart.
We always let you know once the prices for your favorite products drop so you can buy them at a great deal. You can add products to your 'Wishlist' to know when great deals are available.
I understand your concern about the offers and discounts for the product.
I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications We send you on the Flipkart app so you don't miss any of the exciting offers.
The offers are for a limited period and vary based on the seller. You can be sure that sellers always try and get you the best deals.
The sellers will do their best to get you more offers and deals so you can buy your favorite products on Flipkart.
We always let you know once the prices for your favorite products drop so you can buy them at a great deal. You can add products to your 'Wishlist' to know when great deals are available.
I suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.
For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.



Reinstate
I understand your concern that you want to reinstate your cancelled product 'Zapatoz Sneakers'.
I am sorry to let you know that the seller will not be able to ship item from this order as it has already been cancelled, you can place a new order by clicking here:
Order modification

I understand that you'd like change the color of the product 'Redmi Note 7S (Onyx Black, 64 GB)'.
I am sorry to let you know that this can only be done while you place the order.
If you'd like, you can cancel this order 'Redmi Note 7S (Onyx Black, 64 GB)' and place a new one based on your requirement.
You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.
customer care

I understand that you want Flipkart customer care contact number.

I'd like to let you know that you can call our toll-free number 1800 208 9898.
Cancel out for delivery reject

I understand your concern that you want to cancel your order ''.
I am sorry to let you know that the seller is unable to cancel your above order due to your product is out for delivery.
As per check, your order is 'Out for delivery' you can cancel it by rejecting at the time of delivery.
Replace Expect

I am sorry to hear that the product you've received is defective.
I'd like to let you know that the seller has arranged a replacement for the Item and it'll reach you by September , 2019. The item originally delivered to you will be picked up at the same time.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
In the future, you can return your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experien(CALL BACK)

I'm sorry to inform you that we do not have an option to call you as it is a chat help desk.

Since it is a chat window, we will not be able to call you from this portal.

If you would like, I can assist you over the chat.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select 'Contact us'
3. Choose the contact option 'Call me back'
Rest assured, you'll receive a call back from us to help you with your query.
refund gift card


I would like to let you know that the seller has refunded Rs. 279/- for your order to your Gift card section of your Flipkart Wallet on April 21, 2019. This amount should have been credited by now.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

Hope this helps!
without ARN refund



I'd like to let you know that the seller has refunded Rs. /- to your Debit Card on November , 2019 and this amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card.
(PRIORITY SPECIAL)

I’d like to let you know that the delivery of your order cannot be prioritized as the delivery date of an order or an item depends on many factors like the seller's location, your delivery address, and the type of product.
Based on this, a definite delivery time frame is given to you by the seller.
Although I would like you to get your order sooner, it’s not something we can promise as the sellers and theI understand that you want to get your order sooner.
ir partnered courier service providers need some time to process, ship, and deliver your order.
************* Please be assured that as soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.
I've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.
You can expect more updates once it is shipped.
You can be sure that the seller will do their best to make sure that your order reaches you by July , 2019.
You can be sure that the seller's courier partner will do their best to make sure that your order reaches you on or before July 29, 2019.
Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

Do not worry! Most of the orders are delivered before the promised date. Still, the seller is not able to commit on an early delivery.

SPECIAL
However, most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.
However, most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.
I understand that you'd like your order delivered at a specific time. I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.
UNABLE TO PLACE COD 01
I am sorry to know that you are unable to place an order through cash on delivery payment mode.
I would like to let you know that cash on delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.
BUY TIME


I would like to let you know that I have escalated your issue and we will get back to you with an update by December , 2019.

Please be assured that I have already escalated your issue and we will get back to you with an update by December , 2019.

However, the team will need some time to work on your issue and help you in this regard.

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

Not to worry, we are already looking into this issue and you will get the resolution till December , 2019.

I would like to let you know that we have already escalated your issue regarding the return of your order and we will get back to you with an update by December 24, 2019.

However, if the product still not be delivered to you by 07:00 pm today, we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by December , 2019.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.

We're working with the seller and their partnered courier service provider to have your product reach you by December , 2019.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

I would request you to wait by December , 2019 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

I would feel the same in your situation, but we will sort this out…”

The estimated resolution date is just the maximum time frame, in the most issues will be resolved much before the estimated resolution date.

However, we are already working on this issue and will get resolved by December , 2019.



Sorry to hear that, {customer_name}. Please give me a minute or two to check this.

Sorry about that, {customer_name}. Let me check this for you right now.
ALTERNATE

Could you please provide an alternate contact number, so that if you are not reachable on the registered number, we can contact you on your alternate number.
Goli

No need to worry, I will check and help you with this.
Please try to understand if there is an option with me, I could have definitely helped you out.
Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customers for us.
I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.
I'll definitely share the feedback with the courier service provider, so that they can work on it.
I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.
As you are one of our valued customers, your satisfaction is one of our primary concern.
I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I am really sorry, being a valuable customer you are facing the trouble.
I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
back to source

I would like to let you know that the amount that you have paid for any product will be credited back to the payment source used while the order was placed.
ce.