Notes

SPECIAL
However, most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.
However, most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.
I understand that you'd like your order delivered at a specific time. I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.
Since you've mentioned that you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.
If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.
I assure you that the courier service providers will try to deliver your order again on the next working day if you are not around to collect it during the first attempt.
Your order will be delivered by December **, 2019 and you can also track your order status here: http://fkrt.it/bqWLi~NN

I understand that you'd like your order delivered at a specific date, I am sorry to let you know the seller’s partnered courier service providers do not support this service at the moment.
I understand your concern but sorry to inform you that currently, courier partner do not have an option to schedule delivery at a particular time frame due to courier constraints.

Also, I understand your concern regarding the time of installation of your product but sorry to inform you that currently, I am not able to share the exact time frame for the same.


PLUS
Please be assured that the delivery timeline you are seeing is the fastest delivery option available with the seller exclusively for Flipkart Plus customers.


UNABLE TO PLACE COD 01

I am sorry to know that you are unable to place an order through cash on delivery payment mode.
I would like to let you know that cash on delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.


BUY TIME


I would like to let you know that I have escalated your issue and we will get back to you with an update by December , 2019.

Please be assured that I have already escalated your issue and we will get back to you with an update by December , 2019.

However, the team will need some time to work on your issue and help you in this regard.

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

Not to worry, we are already looking into this issue and you will get the resolution till December , 2019.

I would like to let you know that we have already escalated your issue regarding the return of your order and we will get back to you with an update by December 24, 2019.

However, if the product still not be delivered to you by 07:00 pm today, we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by December , 2019.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.

We're working with the seller and their partnered courier service provider to have your product reach you by December , 2019.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

I would request you to wait by December , 2019 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

I would feel the same in your situation, but we will sort this out…”

The estimated resolution date is just the maximum time frame, in the most issues will be resolved much before the estimated resolution date.

However, we are already working on this issue and will get resolved by December , 2019.



Sorry to hear that, {customer_name}. Please give me a minute or two to check this.

Sorry about that, {customer_name}. Let me check this for you right now.

Sorry to keep you waiting, it's taking a little while to get this information.

Thanks for waiting, I just need a couple of minutes to check this further.

Please give me a minute or two so I can look up the information for you.

Please allow me a minute or two, while I can check the details.

Let me see, What best I can do for you.

Please give me a minute or two while I help you get it sorted out.

I understand your concern about your order. Please give me a minute or two while I help you get it sorted out.

I’m going to look into this for you right now. Kindly bear with me for a minute or two while I examine this issue.

Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please let me know the issue you are experiencing/elaborate your concern so that I check and assist you accordingly.

We are sorry for the trouble you had to go through. However, I will check and assist you accordingly with a possible resolution.

Would you like to update the pickup address and alternate contact number for the pickup of the product?


ALTERNATE

Could you please provide an alternate contact number, so that if you are not reachable on the registered number, we can contact you on your alternate number.




back to source

I would like to let you know that the amount that you have paid for any product will be credited back to the payment source used while the order was placed.



(CALL BACK)

I'm sorry to inform you that we do not have an option to call you as it is a chat help desk.

Since it is a chat window, we will not be able to call you from this portal.

If you would like, I can assist you over the chat.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select 'Contact us'
3. Choose the contact option 'Call me back'
Rest assured, you'll receive a call back from us to help you with your query.



RETURN

Would you like to update the pickup address and alternate contact number for the pickup of the product?
I would like to let you know that the seller will not be able to provide you replacement or exchange for your product due to the same product is available with the same seller.
May I go ahead and request the seller for refund request?
I am happy to let you know that the seller is ready to fulfill your request with refund.
I am sorry to let you know that the seller can fulfill your request with the replacement only.



Wishmaster contact number

Once your product is out for delivery, you will receive an SMS with the Wishmaster details.
You can use the same to contact the Wishmaster.

I'm sorry to let you know that we do not have the details of the Wishmaster at the moment.

Here are the details of the Wishmaster from Ekart Logistics of the product who will deliver your order: Pin: 120 BridgeNumber: 09708023000.

The Wishmaster might call you in case if they're unable to locate your address or to confirm your availability.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you will receive when the out for delivery SMS and dial-in the PIN.

I am sorry to let you know that there is no option is available with the seller to provide direct pickup from the Hub due to some security reasons.



Wrong update provided

I understand your concern about the delivery of your order ''.
I am sorry to know that you have not received your order.
As per the records, I see that the product '' has been delivered by the courier partner to you by April , 2019.
As per the records, I see that the product '' has been delivered by the courier partner to you by April , 2019.
Please check if your neighbours/friends/relatives/house owner/security guard have collected your product on your behalf.
If you do not find your package even after this, please write back to us.
--



without ARN refund

I'd like to let you know that the seller has refunded Rs. /- to your Debit Card on November , 2019 and this amount should have been credited by now.


Refund for electronics

I understand that you want refund for your order for ''.
I'd like to let you know that there is only 10 days seller's replacement policy is applicable product delivered to you, if it is damaged, defective or not as described on our website or app.
I am sorry to let you know that the seller does not offer refund for this category and hence, won't be able to fulfill your request.
Click this link http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart.


Reinstate

I understand your concern that you want to reinstate your cancelled product 'Zapatoz Sneakers'.
I am sorry to let you know that the seller will not be able to ship item from this order as it has already been cancelled, you can place a new order by clicking here:


Order modification

I understand that you'd like change the color of the product 'Redmi Note 7S (Onyx Black, 64 GB)'.
I am sorry to let you know that this can only be done while you place the order.
If you'd like, you can cancel this order 'Redmi Note 7S (Onyx Black, 64 GB)' and place a new one based on your requirement.
You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.


Cancel out for delivery reject

I understand your concern that you want to cancel your order ''.
I am sorry to let you know that the seller is unable to cancel your above order due to your product is out for delivery.
As per check, your order is 'Out for delivery' you can cancel it by rejecting at the time of delivery.


Replace Expect

I am sorry to hear that the product you've received is defective.
I'd like to let you know that the seller has arranged a replacement for the Item and it'll reach you by September , 2019. The item originally delivered to you will be picked up at the same time.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
In the future, you can return your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.


RTO

I understand your concern regarding the refund.
However, I would like to let you know that the order/product (Mention order ID/product name) was cancelled on June , 2019 after the same was shipped.
Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.
Note: Usually, it takes (RTO TAT) business day/days to reach the seller's warehouse.
Once the refund is initiated, the amount (Rs. /-) will be credited within () business days as per the standard banking procedure.
If the refund is not done within the above mentioned time frame kindly contact us.


Sale

The offers are for a limited period and vary based on the seller. You can be sure that sellers always try and get you the best deals.
I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.
The sellers will do their best to get you more offers and deals so you can buy your favorite products on Flipkart.
We always let you know once the prices for your favorite products drop so you can buy them at a great deal. You can add products to your 'Wishlist' to know when great deals are available.
I understand your concern about the offers and discounts for the product.
I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications We send you on the Flipkart app so you don't miss any of the exciting offers.
The offers are for a limited period and vary based on the seller. You can be sure that sellers always try and get you the best deals.
The sellers will do their best to get you more offers and deals so you can buy your favorite products on Flipkart.
We always let you know once the prices for your favorite products drop so you can buy them at a great deal. You can add products to your 'Wishlist' to know when great deals are available.
I suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.
For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.



Not Eligible SA

I am sorry to hear that you're facing the issue with your product.
Since the product was delivered to you on February 12, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your {request_type:replacement/refund} request. Due to this, the seller will not be able to help you out on this issue.
Please be sure that if you had contacted us with return policy period, the seller surely helped you out.
The good news is that (I would like to let you know that) the product is covered under the manufacturer's warranty.
You can get in touch with the brand/ authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice of this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link:-
http://www.samsung.com/in/support/servicelocation
1800-3000-8282 / 1800-407-267-864
Also, I'd like to tell you that the brand will charge you in case of liquid and physical damage.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
In the future, if the product (with no return policy) received by you being damaged, defective or not as described on the product page, please write back to us within 10 days, so we can assist you.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
Also, we would like to let you know that we mandate sellers to list only genuine and brand new products on Flipkart.



Wait refund bank account

I am sorry to hear that the 'diwazzo Solid Men Round or Crew Blue T-Shirt' you have faced issue with the quality .

I would like to let you know that as specified by you, a return request has been created for your product and a refund of Rs. /- will be initiated as soon as the originally delivered product reaches the seller.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories & tags ready for pickup by July , 2019 as the wish master will not be able to complete the pickup in case any item is missing.

I want to assure you that additional measures are being put in place so this does not happen again.


cod refund

I understand your concern about refund for your order of ''.
I like to let you know that as per our records we see that the shipment of above product was returned and the payment mode for your order was cash on delivery.
So, the seller will not be able to provide you any refund, as the seller has not received payment for your order.


Refund with ARN

I understand your concern that you want to know about the refund for your '' with order ID: ''.
I would like to let you know that the seller has refunded Rs. 739/- to your Bank account on September , 2019 with the reference number: ''. This amount should have been credited by now.
In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.


refund gift card


I would like to let you know that the seller has refunded Rs. 279/- for your order to your Gift card section of your Flipkart Wallet on April 21, 2019. This amount should have been credited by now.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN