Notes

COD to Prepaid:


Brief:

To help customers pay for their purchases without cash, Self-serve will allow customers to convert their CoD orders to Prepaid orders. However, this option is available through Self-serve and only after the order is placed with COD payment option

When is the payment conversion possible?

When the order is between "Approved" to "Out for delivery"
When the order is "Out for Delivery (OFD)" (only for PhonePe payments)
When the order is between 'Approved' to 'Out for delivery': Customers will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

Orders with a single unit
From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
The status of the order is between 'Approved to OFD'
Current payment mode is COD (Cash on Delivery)
Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS
Payment methods available are:

Debit Card
Credit card
Netbanking
PhonePe payments
BNPL
Cardless Credit
EMI payments
Steps to make payment:

You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met:




Once the customer clicks on this button, a new page will open up with the list of payment options
Customer will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)
Once the payment is successful, the customer will be redirected to the 'Order Details' page with the new payment mode and appropriate message
Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask the customer for payment at the time of delivery
If the payment is unsuccessful/ fails, the customer will see a failure message and can retry the payment after 30 mins



Visibility on Smart Assist:

If the customer has performed a 'Change payment mode' action, it will be visible on Smart Assist
The history/status of the payment mode change will also be available along with the appropriate message, similar to Self-serve
The transaction ID will be starting with 'CU' as shown below


In case the online payment is reversed, it will be shown under "Payments and Refunds" DT:



In case the payment change is 'Failed':



When the product is Out for Delivery (COD to POD):

PoD (PhonePe On Delivery) is a payment option, extended by Ekart. This will make it easier for customers to continue enjoying the convenience of COD ordering
Once their Cash on Delivery orders have been marked as 'Out for Delivery', customers will be given an option to pay for their orders using the PhonePe App
The payment link would remain active until the time of delivery
Eligibility criteria to avail COD to POD payment conversion:

Courier service provider is Ekart
Current payment mode is CoD (Cash on Delivery)
PhonePe payment app should be installed/ available
This payment option is available only in selected regions
Payment methods available are:

PhonePe wallet
PhonePe UPI
Saved Credit/Debit cards in PhonePe app
Steps to make the payment:

Customer places a COD order on Flipkart
Ekart sends an SMS to the customer about the PhonePe payment option when the product is "Out for Delivery"
Customer makes payment using their PhonePe app
Once the payment is successfully made, the payment will start reflecting as "Prepaid" in wish masters device