Notes

I understand how frustrating it is when you didn't receive your order. I will be more than glad to assist you with your order and I will help you in the best way that I can.

Thank you so much for confirming your order number.
How can I help you today?

Just to confirm. Are you inquiring about this item: ?

Thank you so much for waiting. I really appreciate your patience.

You will receive the label in 15-60 minutes, it is depending of the system.

Thank you for understanding.
I promise you I was doing my best to help you
I am here to help you.

I sincerely apologize about this matter; it looks delivered and not signed:
In this case, I would like to offer you a replacement for the item. You can receive it on:
Please note that the replacement is at no extra cost for you, and it would be for the exact same item and delivery method.
Please let me know if this would be ok for you.

What I can do for you is process $ off in your order. I know, this option doesn't rush the order, but I really want to help you in the best way what I can do.

contacted because they needed assistance with: missing package with the item:

The Resolution provided to the customer: replacement / wait the new edd: / refund

The next steps provided to the customer: wait edd / 5 business days

Offered compensation: na

Escalated the issue to: na

Incident #: $incidents.ref_no

would you please accept my apologies for this inconvenience in your order?
You are more than welcome. Is there anything else I can assist you with today?
Your business means a lot to us. Is there anything else I can help you with today?

You're welcome.

I am glad to help you.

Is there anything else I can assist you with today?

It's been a pleasure assisting you. You will receive an email about this process. I am Celso M. and I really appreciate your interaction with us.

I hope you have an amazing rest of your day as you are for us. Thank you for contacting Walmart.com!

Please accept my apologies about this issue in the order.

One of our wonderful agents will be waiting and more than excited to further assist you. Don't worry, no need to repeat yourself. Ive noted your account firmly and they will be able to see the information using reference number #
Feel free to keep, donate or dispose of the item as you see fit. It will not be expected back.
I have reviewed your account and I see that the order was purchased from our Marketplace seller
In order to ensure you receive the best support about a replacement with expedited option or if you like, your refund, it's important to communicate directly with them.
So, I will process a special request for you. I will escalate the issue with our vendor and they will contact you. Please do not worry, our vendor will help you. Just give us 24 hours and you will receive a response through email.

Please do not worry, you will receive best response in 24 hours or less.

Good news! The photo was delivered in the store:

I sent an alert to the store about your order. Also, please accept my apologies because the system was not able to send you the email confirmation of the order.

Can you please return back the store in 12 hours to get the photo order?

It looks as a system issue. I will try to fix it in my end.

Just to confirm. Have you change your email on your account in the last 24 hours?

Please call us at: 866-224-1663 or forward email to [email protected]. Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

Our saving catcher team will send you the card, please no worries

Thank you so much for confirming your billing address.

1-800-925-6278

Please provide me the Walmart.com link and the competitor link; I will add the 2 links in the price match system.

windows Sofia*1008
spectrum Sofia+1008
eis Sofia*1008
citrix Libro1000
rigth now Libro1002
cca Libro1000

Gracias, recibira un correo sobre mi trabajo en su orden. Le agradezco si puede tomarse un minuto para ver si todo esta bien con la orden.

Voy a cerrar esta conversación por ahora. Si necesita ayuda en el futuro, no dude en comunicarse con nosotros nuevamente. Gracias por contactar a Walmart.com

Gracias por la espera.

He revisado su cuenta y veo que el pedido fue comprado a nuestro vendedor - Betteryourlife

Para garantizar que reciba el mejor soporte sobre un reemplazo, es importante comunicarse directamente con ellos.

Por lo tanto, procesaré una solicitud especial para usted. Voy a escalar el problema con nuestro proveedor y se comunicarán con usted. No se preocupe, nuestro proveedor le ayudará. Solo denos 24 horas y recibirá una respuesta por correo electrónico.

All right. At this point, we've reached out to them multiple times to give them the chance to resolve things on their end and get the item back. At this point, it seems like the best solution is for me to just issue you a full refund here and now, without you needing to return the item. Would that work for you?

That sounds like a perfect plan! You've been very patient and I hate to ask you to wait more, but would it be all right if I took a few minutes to get that refund issued and get proper notes on your order?

Our higher team can help you to fix it.

They will read notes and after 3-5 minutes, they can response you. Please wait in the chat.

I will transfer you.

Unfortunately; rollback process is not longer available in Walmart.com.

Please let me check if we can process, as one time courtesy, the refund of $ instead rollback process.

<SPAN><DIV><DIV><SPAN>May I place you on a brief hold while I look into this?</SPAN></DIV></DIV></SPAN>

I’ve issued a refund of $ XX.XX for your item. You will receive a confirmation email as soon as the refund is processed. The Refund will be processed once the item is received and processed at the return center.

Also, Please know that if the designated returns center does not receive the following items back within 30 calendar days, you will be recharged $ XX.XX . After we are finished, you will get an email with a prepaid return shipping label to a designated return center . Please do not take your return to a store. It must go to the address specified on the label in order to avoid recharge.

QA 11/1/19 YES
QA 11/9/19 YES

CSAT 11/1/19 NO
CSAT 11/9/19 YES

celsomazariegos540
1234

QA 11/16/19 YES
CSAT 11/16/19 YES

QA 11/23/2019 YES
CSAT 11/23/19 YES

12/15/2019
Wednesday 9
Thursday 12





Good evening, $contacts.name.first!!. I hope you are having a fantastic day. We appreciate your business. I know that receiving your order with the correct products is what we all expect when ordering on line. Rest assured, I will do my best to correct this.

Good evening, $contacts.name.first!!. I hope you are having a great day. We appreciate your business. I know that being able to log in to your samsclub.com account is crucial to order on line. I will be happy to do my best to get your account fixed.

Good evening, $contacts.name.first!!. I hope you are having a fantastic day. We appreciate your contact. I know that receiving your order on time is very important and that we all count on it when ordering online. Rest assured, I will do my best to help you.



Thank you for being on top of your order. I understand why you would feel concerned about your order.

Thank you, for bringing this to our attention. I know it can be worrisome not being able to access your account.

Thank you for bringing this to my attention considering the urgency of (issue)…
Thank you for bringing this to my attention that it is important for you to (issue)…
Thank you for bringing this to my attention that It is concerning to know that (issue)
Thank you for bringing this to my attention that knowing it requires immediate attention about your (issue)…

Good evening, $contacts.name.first!!. Thank you for chatting with us today and for bringing to my attention your concern with xxxxx. First and foremost, please accept my sincere apology for the inconvenience.

Good evening, $contacts.name.first!!. Thank you for chatting with us today and for bringing to my attention your concern with xxxxxxx. If I couldn’t make my purchase, I would feel frustrated too, especially if I xxxxxx. I will immediately provide you with xxxxxxxx.

Good evening, $contacts.name.first!!. Thank you for chatting with us tonight and for preference It’s very concerning to read xxxxx. I myself use a lot detergent for my clothes, and I would also feel disappointed. As a valued customer, this concerns me as much as it concerns you. Rest assured I will find out what happened with xxxxxxx


Some customers who ordered a PlayStation Plus 12-month membership [Digital Download] are saying they have not received a code in their email. Please ask customers to look for an email from [email protected] in their inbox and junk/spam folders. Also inform customers that there may be up to a 4-hour delay while the order is being processed. If the 4-hour window has passed and the customer still insists they have not received the code via email, please escalate to your Lead/Manager so they can escalate via Manager Alert.