Notes

Thanks for choosing Flipkart and for being a valuable Flipkart plus member.
Are we discussing about the ''?
Thanks for the conformation.
Thanks for waiting.
Thanks for your kind understanding in this regard.
You are most welcome.
Are we connected?
Please give a minute so that I can check it further.
IN19122307215166790376

Vanlalhmangaihi, your feedback is really important to us. Please share your experience by completing the email survey you’ll get after this chat session.

Please stay online as I am escalating your issue to the team.
I have escalated your issue to the team and the team will provide you the resolution by December ,2019.
Not to worry,

As I can check over here you have already raised a refund request for this product under the reason missing product.

Please elaborate your query so that I will be able to assist you more precisely.

CSAT and RR
xxxx, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

If you would have came to us within the return policy period the seller would have definitely helped you out in this concern.

Before cancelling the return request I would like to inform you one more thing that it might take maximum 48 hours to get the return option back again after cancelling the previous return request.

So its all up to you.

Please confirm if you still want to cancel the return request.

Thanks for being a valuable Flipkart plus member.

Thanks for your kind understanding in this regard.

RETURN PROBING http://notes.io/8kmJ, http://notes.io/8kmH, http://notes.io/8kmG, http://notes.io/8kmF

___________________________________________
I need few confirmations from your end.

Please let me know if the outer packaging of the product was fine or tampered at the time of delivery.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++++++++++

Is the primary number”xxxx” working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a refund for the product. Would you like to go ahead with the refund for the product?

A return request has been created for the order and a refund will be initiated by the seller as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

You’ll receive an email and SMS with the refund details, after which the money will be credited back to your source within 01 business days.

STATUS

I would like to let you know that the seller has shipped the product and it will reach you by October xx, 2019.

You can also track the order with the Tracking ID: xxxxx

I would like to let you know that the seller has approved the product and it will reach you by October xx, 2019.


I would like to let you know that the seller has packed the 'xxxxx' and it will reach you by October xx, 2019.

You can expect more once the seller ships the item.

You can check your order status here: http://fkrt.it/bqWLi~NN
_____________________________________________________________________________
I would like to inform you that you will get a notification to change the payment mode from COD to prepaid.
You will have a 'Paynow' option on web/ app under track your order page.
Once the you clicks on this button, a new page will open up with the list of payment options.
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)




WAIT REFUND EKL BANK ACCOUNT

CHAT

I would like to let you know that a return request has been created for the order.

A refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.


The pickup of the initial product will be done by July xx, 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your xxx within xxx business days, as per standard banking procedures.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.



OUT FOR DELIVERY SMS DETAILS

Once the products will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.

You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.


BANK ACCOUNT REFUND INTIMATION

I would like to let you know that the seller has refunded Rs.xxxxxxxx/- for your order to your bank account on xxxxxxxx, 2019.

This will be credited to your account by xxxxxx, 2019, as per standard banking procedures.

This should have been credited to your account by xxxxxx, 2019, as per standard banking procedures.

The refund reference number is:.

Have you checked with your bank for the same?

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.

REPLACE EXPECT

CHAT

The seller has arranged a replacement for the product and it'll reach you by October xx, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



REFUND INTIMATION TO PHONEPE

CHAT

I would like to let you know that the seller has refunded Rs./- for your order to your PhonePe UPI account on xxx. This will be credited by xxx.

The refund reference number is:.

If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.



ON HOLD DELIVERY STATUS NOT YET UPDATED

I would like to let you know that the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.



REVERSE PICKUP STATUS NOT YET UPDATED

Thanks for the confirmation that the reverse pickup of the product is completed.

The status of the reverse pickup is not yet updated by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status of the reverse pickup is updated by the courier service provider, after that you will receive a notification with the refund details, after which the amount of Rs.xxxx/- will be credited to your xxx within xxx business days, as per standard banking procedures.


ORDER MODIFICATION

CHAT

I am sorry to let you know that this can only be done while you place the order.

As the order is already placed, the seller is unable to change the xxxx of the product.

If you'd like, you can cancel this order and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.


OFD REJECT/ CANCEL

CHAT

I would like to let you know that the seller is unable to cancel the order as the product is out for delivery.

A Wishmaster from xxxx is already on the way to deliver the item and it’ll reach you by 7 pm today.

I request you to reject the product at the time of delivery.



HOLD CHAT

Please give me a minute or two so I can look up the information for you.
Please give me a minute or two while I help you get it sorted out.
I'll get back to you with the information in two minutes.


Sorry to keep you waiting, it's taking a bit longer than expected. Please give a minute or two.


Thanks for waiting.









BUY TIME


I am sorry to know that the delivery of the item is delayed.

Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.

I am escalating the issue.
Not to worry, I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.

Give me a minute or two while I escalate this issue.

As I have not heard from you for a while, I have escalated the issue.

The team will contact you with an update by October xxxxx, 2019.

Could you please share an alternate number if any.
Please share an alternate number if any.

Be assured, this is the maximum date provided to you.

Thanks for sharing the alternate number.

As I had a check, the issue is already with the team and they will contact you with an update by October , 2019.

I am sorry, I will not be able to commit on today's delivery.

I have escalated the issue and the team will get back to you with an update by October , 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.xxx/- to the Gift Card section of your Flipkart account.


You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded within 24 hours of successful delivery.



Exchange and Expect

The seller has arranged an exchange with 'xx' with xx size and it'll reach you by April xx, 2019.

The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



















==========================================================================
Csat
I hope I was able to help you with your concern today.

I would like to let you know that a short survey will be sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


=============================================


Thank you for being a valuable Flipkart Plus member.

Are we connected?

If you would like I can assist you over the chat.

Kindly share any alternate mobile number on which we can reach you in case your primary contact number is not reachable.















RR + Csat


I hope I was able to help you with your concern today.

A short survey will be sent to your registered email address to get your feedback in "Yes" or "No" if you are satisfied with the resolution provided on the chat and then you can rate me as well basis our entire conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.




----------------------------------------------------------------------------------------------------------------------------------------------- PAY LATER LIMIT




I would like to inform you that at the moment we are offering a credit limit of Rs. 5000 to select customers based on their purchase history. We are planning to increase the limit in the future and will get back to you with an update soon.

I would like to let you know that before bill generation, you can reset your limit by paying the "Flipkart Pay Later" credit till date. Also, Credit limits are decided by System, we don't have privileged to make modifications to it.

____________________________________________________________________________________




I'd like to let you know that you can call our toll-free number 1800 208 9898.

Cod to online payment

Please be informed if you want to pay online then you have to click on 'Paynow' option which will be showing on app under track your order page.
Once you clicks on this button, a new page will open up with the list of payment options
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)
Once the payment is successful, your will be redirected to the 'Order Details' page with the new payment mode and appropriate message
Payment information will be sent to logistic team and payment mode will be updated to prepaid, so that Wishmaster will not ask you for payment at the time of delivery
If the payment is unsuccessful/ fails, your will see a failure message and can retry the payment after 30 mins







You can see the details of the SuperCoins reflecting as 'on the way', 'credited', 'used' and 'expired' by following these simple steps:

For App
- Click on Flipkart logo
- Go to 'Flipkart Plus' page
- Click on 'SuperCoins'

For Website
- Click on 'My Account'
- Go to 'Flipkart Plus' page
- Click on 'SuperCoins'
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Please use the below lines to handle customers in the mentioned scenarios.

Hoping to see some improvement in the numbers.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.


Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.


Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.

I do understand the importance of timely delivery of order.

We do have to work within the policy.

You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.

I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.

Since, I have not heard from your end so I need to close this chat.

Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

Your every word means a lot to me.