Notes

Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284

deliver the order ASAP
pickup ASAP.
cx didn't required callback.
Call didn't connect to cx
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UD cases:
RTO marked // suggest cx to place the fresh order.
UD_CR/ / FNDR filled / agree
UD_CNA/ / FNDR filled / agree
UD_CD/ / FNDR filled / agree
UD_AI/ / FNDR filled / agree
UD_ODA/ / FNDR filled / agree
UD_SD/ / FNDR filled / agree
UD_MISC //FNDR filled / agree
UD_CNR/ / FNDR filled / agree
UD_CSP/ / /FNDR filled // agree
Same day OFD //FNDR Error//
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Pickup status:
cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.
cx asking about order pickup as it was out for pickup, but didnt pickup // ask cx to wait.



cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.
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Fraud call
cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details.
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refund status-
came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
cx came on call was asking about refund, req cx to wait tat shared as it was govt bank 15 working days TAT shared.



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Return req.
cx wants to return the order // tat shared 24-48 hrs.
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replace req.
cx wants to replace the order // tat shared 24-48 hrs.
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product info.
cx asked about details of product and price // share information with cx same
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Offer details:
cx asked about offer details and their T&C // share information with cx same.
cx asking abt scratch card and spin weel offer // share information with cx same.



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Bank details:
cx asked the complaint status // bank details required so send mail.
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PUC not marked:
cx inform that pickup done but puc not marked // RL panel filled.
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order status:
cx asked about the order status //share the information with cx same.
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Specific delivery req.
cx want delivery before promise date //inform cx deliver the order ASAP.
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Stuck case:
cx asked about the order status // order stuck at one location // tat breached // apology done // tat shared 24-48 hrs.
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refund status:
cx asked about refund status // tat shared 24-48 hrs.
cx asking abt refund // asked to check bank statement and request taken// tat shared 24-48 hrs.



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Deliver to wrong place:
cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.
cx didn't recvd order but status shows delivered //apology done // tat shared 6 working days.
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CATP:
cx wants to replace the order // 7 days window has ended // deny to take the complaint.
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Order missing:
cx didn't recvd one order another was missing from order // apology done // tat shared 24-48 hrs.
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cancel req.
cx want to cancel the order .... MFG generated so not able to cancel it / ask to refuse / cx agreed
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complaint cancel req.
cx didn't want to return the order //close the status // RL panel filled.
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order not confirmed:
cx asking about payment deducted but order not confirmed // payment not captured // tat shared 72 hrs.
cx asking about payment deducted but order not confirmed // payment captured // tat shared 24-48 hrs.
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Address change req.
cx wants to change the delivery address //alternative address: