Notes

DIDYANN MADRID FLORES
5353 W Desert Inn Rd #1081, Las Vegas, NV 89146 | 702.857.3463 | [email protected] |

Professional Summary

Outgoing, independent professional with proven history of resourcefulness and reliability. Talented
at accounting with dedication to efficiency and accuracy. Passionate about serving others; creating a
warm, friendly welcoming atmosphere for both patrons and co-workers and eager to take on
new responsibilities and leadership roles. Aiming to use my knowledge and expertise to effectively fill the managerial role in your store.

Skills

•Relevant Job Skills : Excellent at accounting and mental math, ensuring transactions are correctly tailed at the beginning and end of every shift.
Great at positively greeting and seating guests, providing a friendly and comfortable environment.
•Project Execution Skills: Implemented new customer service strategies successfully, increasing
customer satisfaction by 70% in 4 months.
•Knowledge Skills: Microsoft Office Suite, POS software system, FOH and BOH restaurant operations.
•Communication Skills: Bilingual– fluent in English and Spanish. Outstanding verbal and written skills, communicating with guests in restaurant and via telephone.

Work History
Yard House– Las Vegas, Nevada
Hostess– 06/2019 to 09/2019
•Welcomed an average of 400+ guests per day at the door and greeted them to their tables.
•Organized and scheduled daily reservations, special events and private parties for customers, both
over the phone and online.
•Provided magnificent customer service which fostered warm relationships with repeated customers.
•Communicated with customers and restaurant staff, guaranteeing that any concerns were promptly
addressed and guests left happy.
•Accommodated guests according to their needs, including providing child booster seats and ensuring
customers with wheelchairs or other special needs were comfortable.

Villa Pizza – Summerlin, Nevada
Cashier/Customer Service Associate –06/2018 to 05/2019
•Mentored new team members on registers, meeting customers needs, maximizing group performance and maintaining high satisfaction with customers.
•Investigated customer concerns to resolve problems and maintain loyalty.
•Reconciled cash drawer at start and end of each shift, accounting for errors and resolving
discrepancies.
•Processed POS transactions, including checks, casino vouchers, cash and credit purchases or refunds.
•Assisted call-in customers with questions and pizza orders.
•Completed training to learn additional techniques for making new and seasonal items.
•Created “Pie of the Month” specialty pizza, which helped promote restaurant offerings.

Drago Sisters Bakery–Las Vegas, Nevada
Baker–01/2018to 05/2018
•Replenished and rotated food items, following correct food cooling and storage procedures.
•Managed inventory, labor, expenses and other operational processes.
•Complied with all health and safety codes.
•Prepared assortment of chocolate bark, truffles, and other hand dipped molded chocolates.
•Conducted the employee evaluations, assessing strengths and reassigning accordingly.

Schlotzsky’s–Las Vegas, Nevada
Cashier/Customer Service Associate–12/2016 to 01/2018
•Open and close registers, assisting in training of 4 new cashiers, monitoring cash limits and ensuring
quality customer service at all times.
•Develop reputation for prompt, efficient service with high level of accuracy, receiving top ratings during the whole year in store.
•Resolve customer complaints and provide expert knowledge regarding food
items.
•Meticulously handle high volume sales of $5,000+ on a daily basis.
•Honored with “Integrity Award” for using downtime to clean and organize work area and whole store.

Burstein Darrell MD – Beverly Hills, California
Office Clerk–04/2015 to 08/2015
•Kept physical files and digitized record s organized for easy updating and retrieval by any team member with access.
•Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
•Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and
compliant financial records.
•Maintained composure in stressful situations and continued to provide helpful and kind guest
services for outstanding customer satisfaction.
•Provided clerical support to 14 company employees by copying, faxing
and filing documents..
•Routed more than 25 calls per day to 8 staff members.
•Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Education
08/2013 to 06/2014
Green Valley High School–Henderson, Nevada
•Student of the month in Cooking Class
•Leader of French Club
•Top 5 runners of the month September 2013 and April 2014 in Physical Education.
08/2014 to 06/ 2017
Ed W. Clark High School–Las Vegas, Nevada
•Member of Chess Club
•Member of French Club
•Leader of Vegan Club
•Majored in Math & English
•Graduated in 2017 with 3.8 GPA