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Thanks for writing in.
We're sorry to know that your experience with the Wishmaster from {courier_name} has been an unpleasant one due to delay in delivery of your order ''.
We completely understand and this isn't something we would want you to go through.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
We're sorry to let you know that the delivery of your MarQ by Flipkart 195 L Direct Cool Single Door 3 Star Refrigerator has been delayed due to {mention reason}.
Please be assured that the seller is working with the courier service provider so that the item reaches you by {repromise date}.
We would like to thank you for your understanding and support.
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