Notes

DELAY:


Not to worry, I will escalate your issue to the team.

Please help me with your alternate contact number.

Thank you for sharing your alternate contact number.

I just need a couple of minutes to escalate this issue, please be online.

Since I haven't heard from you so I am escalating your issue.

Not to worry, I'm escalating your case to the team.

As per your request, I escalated your case to the team.

The team will get back to you with the best resolution by December , 2019.

Please be assured your issue will be solved as earliest.

As I see that your case is already with the team and the team is working on it.

But as you requested for early resolution.

Not to worry, I will definitely share your feedback to the team and your issue will get resolved on priority basis as earliest.

I would like to let you know that I have escalated your issue to the team and they will surely get back to you with a resolution by December 10, 2019.

I would like to let you know that your issue have been already escalated to the team and they are working for the resolution on priority basis.The team will get back to you with a resolution by December 07, 2019.


As informed earlier, the team is working on your query, they will get back to you with a resolution by December 03, 2019.

However, your order was delayed due to an unforeseen issue faced by the courier service provider.

As I had a check your order was cancelled due to an unforeseen issue faced by the courier service provider.

This isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right.

The seller is providing token of apology for your order get delay.

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery.

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Delay in delivery:

I will go ahead and will check the status of your order, please be assured.
I can see that due to some unforeseen issues there is delay in delivery.
Even I don't want to encourage such a trouble to our valuable customers.
Please accept my sincere apology in this regard.
You can be sure that we'll take definite steps to set this right.
I do understand the situation you are going through.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the importance of timely delivery of order.
I will surely share your feedback with the seller and courier service provider, please be assured.
Please be assured, you will not have to face the same issue in future.
Good news is, your case is already with our team and team is investigating for the same.
You will get a resolution for the same by ____________.
Team will get back to you with the best resolution.
May I have your alternate number?
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Delay Delivery:

**Delay in order -**
I understand the urgency and importance of your product.

I am sorry, we can not commit but courier partner will do their best to deliver the product at the earliest.

Please treat this as an exceptional case, and give the seller's partnered courier service provider one more chance to set this right.

Please do not worry the courier service provider will try their best to deliver your product earliest.

We are sincerely sorry for the displeasure caused to you in this regard.

This is never intentional from the seller's end to cause trouble.

I certainly understand that this is not what you were expecting.

The estimated date is just the maximum time frame, in most cases the delivery will be attempted before the estimated time.

Being a valued customer, I request you to wait for some time.

If I were at your place I would have felt the same as you are feeling right now.

To set this right, I'll immediately share strong feedback and make sure they don't repeat the same.