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I am sorry to know that the order is delayed.
I am sorry to know that the delivery of the item is delayed.
Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.
I am escalating the issue.
Not to worry, I will go ahead and escalate the issue.
Please share an alternate contact number if any.
The team is doing the best to resolve the issue on priority basis.
You can be sure that the team will contact you with an update as soon as possible.
Give me a minute or two while I escalate this issue.
As I have not heard from a while, I have escalated the issue.
The team will contact you with an update by November xxxxx, 2019.
Please share an alternate contact number if any.
Thanks for sharing the alternate number.
Be assured, this is the maximum date provided to you.
I am sorry, I will not be able to commit on today's delivery.
I have escalated your issue and the team will get back to you with an update by November xxxxx, 2019.
As I had a check, your issue is already escalated and the team will contact you with an update by November xxxxx, 2019.
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