Notes

LOST IN TRANSIT
Suggested Verbiage: First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, I've researched your order and have determined that it was lost during shipment because there are not updates on the tracking. I apologize for the inconvenience and if you allow me a few moments, I'll start a replacement for you right away. Do you agree?


Suggested Verbiage: First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, I've researched your order and have determined that it was lost during shipment because there are not updates on the tracking. I apologize for the inconvenience and I would like to send a replacement but I'm afraid the item is currently out of stock and we can issue only a refund now.

LOST AFTER DELIVERED

Suggested Verbiage: First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, it seems the item got lost since the carrier marked it as delivered. I apologize for the inconvenience and if you allow me a few moments, I'll start a replacement for you right away. Do you agree?

Suggested Verbiage: First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, it seems the item got lost since the carrier marked it as delivered. I apologize for the inconvenience and I would like to send a replacement but I'm afraid the item is currently out of stock and we can issue only a refund now.

DAMAGED ITEM
Suggested Verbiage: I definitely understand the frustration you might be feeling for all the hassle caused by received the item damaged, Upon carefully checking your order I am able to send you a replacement for this item. Would you like to get a replacement ?

Suggested Verbiage: I definitely understand the frustration you might be feeling for all the hassle caused by received the item damaged, Upon carefully checking your order I am able to send you a replacement for this item. I would like to send a replacement but I'm afraid the item is currently out of stock and we can issue only a refund now. Can I process the refund ?

MISSING/DAMAGED PARTS
Suggested Verbiage: I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. Unfortunately I can not send you a replacement for the part that you need however in order to assist you I can replace the entire item and when it arrives you can take the parts that you need and then contact us back to return the rest of the item . To return the item we can help you with schedule a pickup for the item and the carrier will arrive at your home to pick up the item . Do you agree ?

PRICE MATCH APPROVED
Suggested Verbiage: We can process the price match however I want to provide the next expectations for apply the price match . You need to ship the item at your home or at the store you can not use the option pickup today because if you place the order using that option we could not process the price match because you will purchase the item using the store inventory and not the online inventory when you have the order number please provide me it and I will process the adjustment . I will stay online while you place the order .

CHANGE ADDRESS/QUANTITY
Suggested Verbiage : Thank you for patiently waiting. After carefully reviewing the order let me inform you that Unfortunately, we are unable to make any changes to an order once it has been placed however,I can place a request to cancel to have your current order cancelled and then you can place a new order . Would you still like me to attempt to cancel your order?

ORDER STATUS :
Suggested Verbiage : I really appreciate while I was checking your order . Upon carefully checking the order I am able to confirm that your order is still in transit and the order is scheduled to be shipped on ***** and delivery on ***** when the order has been shipped you will receive an email confirmation with the tracking information .

MISSING FROM BOX
Suggested Verbiage : I am really sorry to know that your item was not included into the box at the moment that you opened the box I know this was not what you expected and that was never the experience we wanted you to have.However , in order to assist you I am able to send you a replacement for the item that your are missing . Would you like to get a replacement ?

CANCELLATION STATUS
hank you for patiently waiting. After carefully reviewing the order I am seeing that your order has a cancellation request placed on ***** usually this process takes 48 hours to be completed when the order has been cancelled you will receive an email confirmation that your order was cancelled .