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I apologize for the inconvenience
May I have your order number please?
Can you be so kind and wait for the order your new Estimated delivery date is
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DAMAGED ITEM/ORDER:
I apologize for this experience, I'm afraid to tell you that it happens due operational issues, and bad handling during shipment. Even so, I can assure it doesn't happen quite often. I hate to think all the time you've been waiting for your order just to receive it in this condition. In order to make things right for you today, would you like me to send you a replacement order at no additional charges?
IF NO REPLACEMENT AVAILABLE:
I apologize for this experience, I'm afraid to tell you that it happens due operational issues, and bad handling during shipment. Even so, I can assure it doesn't happen quite often. I hate to think all the time you've been waiting for your order just to receive it in this condition. I'm afraid to tell you that the item is currently out of stock due popularity in our web site, so it doesn't have the option to be replaced. In order to make things right for you today, I will go ahead and process your full refund.
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