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Thanks for your valuable time over the call.
We understand that you want to know about the 10% Cashback on HDFC Bank Debit Cards for your order 'OD117060453574758000' for 'Realme 5 Pro (Sparkling Blue, 64 GB)'.
We are sorry for the trouble you had to go through.
We would like to let you know that here are the conditions should apply to avail the offer
1) Cashback points shall be posted to your's Debit Card linked account by 29th Feb 2020. You will need to redeem these Cashback points by logging into NetBanking or calling PhoneBanking and request for redemption of the Cashback points.
2) 48 hours post request for redemption of Cashback points, the equivalent amount shall be credited to the your primary account Linked to the Debit Card only.
3) Offer valid for all HDFC Bank debit cards apart from Virtual, Netsafe & ATM cards.
4) Promotional Cashback points earned will be valid for redemption for 12 months, post which the same will expire.
5) This offer wont be applicable on Travel.
6) Any Tax, service charge or other charges levied with regards to the Promotional CashBack Offer, may be borne by the Debit Card holder.
The cashback points accumulated can be redeemed as below:
a. Through NetBanking: Cards> Debit Cards > Enquire> CashBack Enquiry and Redemption> Account Number> Continue> Input the CashBack amount
b. Through PhoneBanking
However, as per our telephonic conversation, you confirmed that you have already redeemed your Cashback points of Rs. 250/- instead of Rs. 465/-
We request you to kindly contact with your HDFC Bank for remaining Cashback related query, they'll surely help you out.
If you have any further query so please feel free to contact us.
IN1911212039227457676
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