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cx continuously within contact fir product return as per cx voc he got different model and duplicate product and as per cx voc installation engineer mentioned about that the product is duplicate and as per order history'
As per team incident IN1910222137279744410 ask to cx for consent for an FIR and cx also provide in same incident as per cx voc : Yes please forward this issue
IN1911081353441864260 in this agent sent intact email and return cancellation reason is : No Revert On Id Proof Request. There are no email or info sent to cx for ID proof so cx not share ID proof as per this agnet voc over the comments and email
cx conterminously within contact so proceed the request
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