Notes

8. RETURN

🔔Return creation🔔

I would like to let you know that the seller need to cancel your current refund request to check the availability for the replacement.

Please give me a minute or two while I forward your return request to the seller.

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Please confirm whether you have brand box and MRP tag which you have received along with the product?

Please confirm whether the pickup address will be same as delivery one to raise the return request.

Your primary number '7699676424' is correct or not.

Would you wish to update an alternate number?

While checking we might need to contact you, is there any alternate number you want to share?

I request you to share the bank details so the seller can proceed the refund request.

Account holder's name.
Bank name and Branch.
Account number.
IFSC Code.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?


I hope I was able to help you with your query today.
👺return on hold🤬

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for refund / replacement will be initiated and you will be notified via email and SMS.

TemplatesI should be the one, saying thank you. You have been an awesome customer.

Please do trust you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

You will not face any such issues.It was a nice chatting with you today!



For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.


For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.



cx issue -
primary number - 9354987919
alternate no. -
seal tampered -No
packaging manner guided-yes