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Thank you so much for the information above, How sorry for this bad experience.
Could you please provide me with your order number?
Thank you so much for your order number
Thank you so much for that information.
Could you please allow me one moment while I check into my system?
Thank you so much for patiently waiting.
I understand why this is frustrating.
I understand why this is upsetting.
I know how important is the item for you, so in this case I can offer you a replacement for this item.
Is that okay for you?
Please let me know if there is anything else I can assist you with today?
Please let me know if you have more questions about this.
Just to confirm is this the item that you are talking about:?
Just to confirm are those the items that you are talking about:?
I do not want to lose this chat, I want to help you with this, but unfortunately the system will close the chat automatically after a few minutes of inactivity
Contacted because they needed assistance with:
The Resolution provided to the customer:
Incident #:
chat abandon
financial institution
888-516-2614
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