Notes

👌Order status Issues👌

Approved

You'll be happy to know that your order has been approved by the seller and should reach you by December 13, 2019.

You can expect more updates once the seller ships it.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.

I would like to inform you that the seller would like to ship your order faster, it’s not something they can promise as they will need some time to process and ship your order. You can be sure that the seller will do their best so your order will reach you on or before promised date.


Ready to ship

You'll be happy to know that your order is being packed by the seller and it is ready to be shipped. You can be sure that it'll reach you by January 03, 2020.

You can expect more updates once the seller ships it.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.

Picked up by Courier

I would like to inform you that your order has been picked up by the seller's courier partner and it is ready to be shipped. You can be sure that it'll reach you by December 22, 2019.

You can expect more updates once the seller ships it.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.



Dispatched

Your product has been dispatched by the seller through Delhivery and it will reach you by October 11, 2019.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you as promised.


Shipped

I'm happy to let you know that your order for 'Redmi Note 7S (Sapphire Blue, 32 GB)' has been shipped by the seller via 'Ekart Logistics' and the tracking id is 'FMPC0562682368'.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order will reach you by December 05, 2019.

//////////If the status is not Out for Delivery even after 4:00 PM, inform the customers ////////////

Also, I would like to inform you that the courier service providers will do their best to get the order delivered as per the promised timeline, however, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.


Out for delivery

You'll be happy to know that a Wishmaster from 'Ekart Logistics' is already on his way to deliver the item and it will reach you by 7 pm today.

You can also check your order status here - http://fkrt.it/bqWLi~NN

I would like to let you know that the product is not delayed.

I would like to request you that please wait for 7 PM today.

I would like to inform you that your order has been shipped by the seller and their courier partner has assured us, your order will be deliver to you on or before by 7 PM today.



Use if necessary

You can reach the Wishmaster at Bridge Number: 03366760005 with PIN: 152.

The Wishmaster may call you to check if you're around to receive the order or if they're not able to locate your address.

You'll have also received an SMS with these details so you can reach the Wishmaster securely using the call bridge details.

I am sorry to let you know that the Wishmaster's details are not with me at the moment.

Meanwhile, if you like you can contact the Wishmaster on the phone number/ call bridge details that you would have received through an SMS.

In case you miss the delivery today, the Wishmaster will attempt delivery three times in total.

Once your product is out for delivery, you will receive an SMS with the Wishmaster details.

You can use the same to contact the Wishmaster.

I am sorry to let you know that I am not able to share the current location of your order as I am not able to track your order due to technical issue.

Delivered/ Delivery Confirmation

I would like to let you know that the courier service provider has confirmed that the shipment of the 'Product name' was delivered on December 02, 2019.

I would like to request you that please check with your family members, friends and neighbors, whom can take your order on your behalf.

In case you will not be able to find your order, if you like, you can place a fresh order for the same or similar products on your platform.


Cancellation ////if out for delivery========================

I would like to inform you that as of now your status is 'out for delivery'.

The seller will not be able to accept the cancellation of this order.

However, if you wish to cancel the order, please reject the shipment when Wishmaster will come to your delivery place for delivery.

-------------------------cancel option not available =====

I am sorry to let you know that the seller will not be able to accept the cancellation of this order due to some technical issue.

If you wish, I'll forward your cancellation request to the seller.

Not to worry, I am going to escalate your cancellation request to the team.

Would you wish to update an alternate number?

I have taken your request to cancel the order ID 'OD116213454165705000'.

Don't worry, I have escalated your cancellation request to the team and they will get back to you with an update by December 26, 2019.

Also, I would like to suggest you that please do not accept the delivery if the Wishmaster came to your place for delivery than reject the same.

You can know more about the seller's return policy here: https://www.flipkart.com/pages/returnpolicy