Notes

GOLIYAN

+++++++++++++++++++++ MEETHE CHUPPE+++++++++++++++++++++++

The courier partner will do their best to deliver the product fast to you.

However, I can't commit on the exact date as the issue is with the concerned team and they will update you on the same.

However, I can't commit on the exact date as it depends upon the courier partner and I don't want to give you any false promise.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I would request you to wait for the promised time and in case you still face any issue, please do let us know and we will help you out with the same at the earliest.

In case you face any issue regarding it, please reach out to us and we will surely help you out.

Not to worry, the feedback has been shared with the courier partner and they will do their best to deliver the product fast to you.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I am sorry to let you know that I will not be able to provide you contact details of the Wishmaster as the details are not available with us.

I know that you are upset about the delay in delivery, not to worry, the issue has been escalated and the team will get back to you with an update within the given timeline.


I understand but the seller might take some time to ship the product due to some unforeseen seller related issues.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us anytime.

The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

Not to worry, he will call you in case he is unable to track your exact location.

Glad we could assist and make things little better. We will take stringent action and see that this experience is not repeated.

We are truly saddened to know that you had to go through such a disappointing experience and this is certainly not what we stand for.

We do fail sometimes in making a perfect experience for the customers. We hope your next order brings a much better experience.

I would request you to have someone on your behalf to take the delivery for you.



However, we'll look at exploring more features that can help make your shopping experience even better in future.

It is the team which will check this further and update you regarding the same.

It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, the unforeseen incident occur that are beyond our control.

I would like to inform you that the order especially the Mobile phones are transferred to different Hub to make sure that the safety checks are being done for the same.

SPECIAL WALI GOLI (DHYAAN SE USE KARNA)

I will make sure that you don't have to wait for so long.

I will update the issue again so that you will get speedy resolution.

We are always there for you.feel free to contact us again, we would love to help you out.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I wish to let you know that once your product reaches to sellers Warehouse, seller will initiate the refund and it will be credited into your back to source within 1 business days.


I would like to inform you that the delivery time frame shown is revised and better compared to non Flipkart Plus customers


(if cx says what is the benefit of being a flipkart plus member )

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I am really sorry I could not help you in a way you wanted me to do.
However, be assured this is the very best I can do for you.




Thanks Ishita ji :) thanks manthan ji




++++++++++++++++++++++++++++++ Empathy & Appreciation++++++++++++++++++

Customer smile is our first priority.

Please don't be disappointed, we will surely take care of it

This is not the kind of service we aim to provide. We are sorry for the inconvenience you had to bear.

We understand that you are not happy with the services, we are working closely with the seller/ logistics to make your experience better.

I am sorry that you had to come here for this issue,
Please allow me a few minutes here to help you.

Thanks for being so understanding here and we really appreciated this kind of your nature



++++++++++++++++++++++++++++RETURN PROBING+++++++++++++++++++++

I need few confirmations from your end.

Please let me know if the outer package of product was fine or tampered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product in unused condition?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++

Is the primary number ”9049885899” working fine?

Would you like to share an alternate contact number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



++++++++++++++++++++++++++++Not eligible for return++++++++++++++++++++++++

I am sorry to hear that you're facing issues with the above product.
Since the product was delivered to you on November 15, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorized service center and they'll be able to help you out with any product related support you may need.
The invoice for this product has been sent to you in a different email. This can be used to avail services at the brand's authorized service centers within the warranty period.
Here are the details to the brand's authorized service center.



+++++++++++++++++REFUND INTIMATION++++++++++++++++++++++++++++++++
I would like to let you know that the refund of Rs. 831/- for your order has been initiated by the seller on November 19, 2019.

This will be credited to the Debit Card of your SBI Bank account by November 29, 2019, as per the standard Banking procedures.

This should have been credited to the Debit Card of your SBI Bank account by November 29, 2019, as per the standard Banking procedures.

Here you have the reference number:

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number.

If the bank denies for the same, please let us know and we will help you out.


+++++++++++++++WAIT REFUND++++++++++++++++++++++++++++++++++
We are sorry to hear that the ‘PRODUCT NAME’ you received is damaged. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

As discussed, a return request has been created for the order and a refund of Rs.425/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
You’ll receive an email and SMS with the refund details, after which the money will be initiated to your ICICI Credit Card within 01 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by January 22, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.
In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart.













+++++++++++++++++++++++ESCALATION++++++++++++++++++

I would like to inform you that the issue has been escalated to the team and they will get back to you with an update by November 19, 2019.

As I can see, the issue has already been highlighted to the team and they will get back to you with the solution by

The time period given to you is the maximum time for the team to contact you.
Be rest assured, the team will contact you within the promised time and solve the issue for you.

Not to worry, I am escalating the issue to the concerned team.

Please provide your alternate number, so that we can contact you on your alternate number when the primary number is not reachable.

Since I Haven't heard from your end, don't worry I am escalating the issue to the concerned team.

I would request you to please wait for the given timeline and the team will update you on the same.

The team is working closely with the courier partner for the issue and will make sure that the product is delivered fast to you.

I am sorry to inform you that your order was delayed due to an unforeseen issue faced by the courier service provider.
-( delay in delivery)










++++++++++++++++++++++++++Cancellation++++++++++++++++++

I request you to please not to cancel the order as the courier partner will do their best to deliver the product fast to you.

I would like to inform you that if you want to cancel the order please go to: https://dl.flipkart.com/dl/account/orders and choose the item you want to cancel.

You can then click on the 'Cancel' button.

We'll send the confirmation details via email and SMS.

I would like to inform you that the order has been cancelled by the seller

Please visit the above shared link and you can see Similar variety of products listed by different seller: