Notes

feedback

Hi, this is Priya assisting you.

Thanks for being a Plus member.

You can give feedback, based on our conversation.

You must have got a survey at your registered email.

I would request you to please submit a survey as per your experience with this chat.

This helps us to make your online shopping experience more better.

As I have not heard from you for a while, I am disconnecting this chat.


, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.


You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.


I'm sorry Soumyajeet, as you're constantly using abusive language. I'll have to discontinue this chat. Have a good day!





FEEDBACK

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by November 11, 2019. Please be assured you will be getting the best resolution in this regard.

Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

I understand that how upsetting it would be that you haven't received your order.


Please accept my sincere apology in this regard.

I know that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.



I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I see that you are a valuable customer and I am really sorry that you had to go through this trouble.

I am sorry for the unpleasant experience.

I request you to wait by November 04, 2019, you will surely get a resolution.

I am sorry to let you know that there has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

I completely understand that this has not been your best shopping experience.

I ensure you that appropriate feedback will be shared with the team.

I would like to thank you for your understanding.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I completely understand your disappointment, we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it and reduce such instances in the future.

Please be assured that I will share your feedback with our team and management to minimize such instances in the future.

Trust me if there is an option with me, I could have definitely helped you out.


Feedback from customers are taken seriously and have been instrumental to our success. Please be assured that we will certainly consider your feedback and look into the feasibility of implementing the same.

I would like to assure you that an appropriate feedback will be shared with the seller so you don't experience this next time.

I understand that you were looking forward to getting your product and I have shared feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.




FEEDback

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)


I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.








return

I need few confirmations from your end so that I can share the information to the seller.

1. Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

2. Please confirm whether you have brand box and MRP tag which you have received along with the product?

Please confirm that the pick up address and the contact number are same which you have provided at the time of placing the order.

Would you like to share any alternate contact number?

Please confirm the account number for refund, ending with 281?


I request you to share the bank details so the seller can proceed the refund request.


(1) Account holder's name (Should be the same as registered for the order)
(2) Bank name and Branch
(3) Account number
(4) IFSC.

I would like to let you know that you have just received a 'One time password' on your registered mobile number.

Please provide the OTP.

Please confirm the bank details. As I had a check, the bank details were already there.

Please give me a minute or two while I forward your return request to the seller.

Thank you for all the details.

You can get the refund in your Gift Card Section of Flipkart wallet if you create a return from your side. I am sorry to inform you that I'll only be able to ask the seller to create a refund request in your Bank account.

I am sorry to inform you that I'll only be able to ask the seller to create a refund request in your Bank account. However, if you want refund in your Gift Card Section of Flipkart wallet, you'll be having the option of refund in your Gift Card Section of Flipkart wallet.


I see that you have requested for return of this product.

Your pickup will be done by 7 pm today.






























DELIVERY

The standard delivery time to deliver the products is 10 am to 7 pm.

I am sorry to let you know that your order was delayed due to an unforeseen issue faced by the courier service provider.

Your product has been approved by the seller and will be delivered to you on or before November 16, 2019.

Your product has been shipped by the seller and will be delivered to you by 7 pm today.

Here is the tracking ID of this product-

Your order is out for delivery and will be delivered to you by 7 pm today.

I have updated this case with the team to resolve this on priority basis.

Please confirm with your friends, neighbors or family if they have received the product on your behalf.

Please be assured that we are working on it to get it resolved on priority.

I will escalate this issue to our team.

Would you like to share your alternate contact number?

Could you please confirm your alternate number, so that if in case we are not able to reach you on your registered mobile number, in that case we will contact you on the secondary number?

We expect your kind co-operation in this regard for better resolution within timeline.



The Wishmaster was unable to deliver your product today as there was no response from your side.

I am sorry, as I am unable to provide you the details of the Wishmaster as these are not available with us at the moment.


I request your kind understanding.

Also, for the delay, I will escalate this issue.



Our team is working on this issue and they will get back to you with an update by November 04, 2019.

Your product has been shipped by the seller and will be delivered to you by November 08, 2019.

I would like to tell you that there will be doorstep delivery only.


Your case has been escalated to our team and they will get back to you with an update by November 12, 2019.

Not to worry, I will escalate this issue.

Thank you for your valuable feedback. We will communicate the same to the courier partners. However, the Wishmaster will contact you before delivery and the product will be delivered by 7 PM/9PM.

The Wishmaster will contact you if in case he would not be able to contact you.

I have updated this case with our team and they will get back to you with an update by October 21, 2019.


Also, the Wishmaster will contact you if in case he would not be able to locate your address.

This is the maximum time frame to resolve this issue.

Also, I would like to tell you that the Wishmaster will reattempt the delivery, if he would unable to do that.

The Wishmaster tried to deliver your order on November 22, 2019, but could not do so due to some unforeseen issues.

Please do not worry.

Delivery will be reattempted within 1 business day.

Also, total of 3 attempts will be made before the product gets returned to the seller.

I am sorry for the delay.

I am sorry to tell you that your order was delayed due to an unforeseen issue faced by the courier service provider.