Notes

*******Buy Time*****

Hi Roy,

Thanks for your valuable time over the call.

We understand that you want to update your registered contact number in your 'Flipkart' account.

We are sorry for the trouble you had to go through.

We would like to let you know that we have assigned your issue to our concerned team. Please be assured that they will look into this and get back to you with an update by November 29, 2019.

We also understand that you want Wishmaster to carry a card swipe machine with him at the time of delivery for the 'Yoga Design Lab Men Shapewear' for your order 'OD117120986240674000'.

We also like to let you know that this facility is not available at your pin code. So, please carry cash to pay for the order.

For any further assistance, you can write back to us.

Hope this helps.

Roy, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


******Invoice Denial*****Returned product*****

Hi Vinod,

Thanks for your valuable time over the call.

We understand that you want a copy of an invoice for the 'Rosra NR0256 Watch - For Couple' for your order 'OD114397775181339000'.

We are sorry for the trouble you had to go through.

Since, you have returned the product, the seller will not be able to fulfill your request of an invoice due to legal restrictions.

In future, here's how you can get your invoice instantly for your other product.

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

We also understand that you want to know about the refund status for the product.

We would like to let you know that the seller has refunded Rs. 308/- to your Gift Card Section of Flipkart on January 16, 2019 for your order. This amount has already been credited to your Gift Card Section of Flipkart app by now.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

If you have any further query you can write back to us or you can call at our toll free number: 1800 208 9898.

Hope this helps.

Vinod, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
*****invoice sent*****

Hi Dhruv,

Thanks for writing in.

Happy to help! A copy of an invoice provided by the seller for your 'Asus ZenFone Max M2 (Black, 32 GB)' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Dhruv, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

*****Deffered Cashback****

Hi Swapnil,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand that your issue about the 'Deferred cashback' for the 'Asus Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) X540UA-GQ682T Laptop' for your order 'OD116393372185226000'.

We are sorry for the trouble you had to go through.

We would like to let you know that Cashback points shall be posted to your's Debit Card linked account after 90 days from the month of transaction.

You will need to redeem these Cashback points by logging into NetBanking or calling PhoneBanking and request for redemption of the Cashback points.

After, 48 hours post request for redemption of Cashback points, the equivalent amount shall be credited to your primary account Linked to the Debit Card only.

You can redeem Cashback points through NetBanking by following the given path:

* Through NetBanking: Cards> Debit Cards > Enquire> CashBack Enquiry and Redemption> Account Number> Continue> Input the CashBack amount

If you have any further query you can write back to us or you can call at our toll free number: 1800 208 9898.

Hope this helps.

Swapnil, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

******Appreciation****issue already resolved****
Hi Chandrakant,

Thanks for your valuable time over the call.

As per our telephonic conversation, you have confirmed that your issue about the refund for your order has already been resolved. Hence, we are closing the case.

We'll always do our best to make sure that you have a great shopping experience.

We would like to let you know that you can call our toll-free number 1800 208 9898 so that we can assist you in your preferred language.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre

If you have further queries, please feel free to write back to us. We will surely help you out.

Hope this helps.

Chandrakant, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

*****Delivery confirmation,,,,,,SuperCoins query******

Hi Aftab,

Thanks for your valuable time over the call.

We would like to let you know that the courier service provider has confirmed that the shipment of the 'Jockey Men's Flip Flop Hard EVA Outsole Comfort Flip Flops' was delivered to you on November 25, 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide an excellent service and hope that we were able to help you with your issue.

We understand your issue about the Flipkart Plus Supercoins for your order 'OD117087315938470000'.

We also like to let you know that the Supercoins will be credited once the return period is over for all the products in the order. You will be able to view the total number of the Supercoins in the coin balance section of the Plus Zone.

If you have any further query you can write back to us or you can call at our toll free number: 1800 208 9898.

Hope this helps.

Aftab, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.