Notes

***Greeting************************************************************************************************************************************************

Hi there, great to meet you! It’s a pleasure chatting with you today. I hope you are having a good one!
I hope you're having a great week so far!
I hope everything is going well with you and that you've had a great day!
Before we dive in, can you give me a little more context on the situation?

I appreciate you letting me know about your negative experience.
We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you, please be assured that I will do everything I can to take care of this for you today.

In order to assist you as you deserve, would you please be so kind to provide me with your order number?
Thank you so much for helping me to confirm this information, $contacts.name.first.


***Empathy***********************************************************************************************************************************************

Thank you for remaining so positive!
No worries! I'm here for whatever you may need!
Our team is jumping on that problem right away!
Thank you very much for being one of the kindest customer I have had today.

I have experienced a similar problem recently, so I understand what you are saying. Let me see what I can do to help you out!
I appreciate you bringing this to our attention, so that we can deal with this immediately!

I am sorry for this matter. I hope you understand that I really tried to resolve this by all that I have on my hands.
I deeply apologize for the issue that it has caused, please accept my sincere apology.

We will do our best effort for you, $contacts.name.first; we are working really hard to provide you a better service every day because you are really important to us.
My role will be to guide you through anything you need. If you ever have questions, run into problems, consider an upgrade, or anything at all, I'm the one for the job. We will be working closely together, and I'll be helping you.

I'd be happy to guide you through the different options. Helping our customers help their customers has always been our goal!
Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.
I am so sorry to hear that you have had such a poor experience.


**Marketplace*********************************************************************************************************************************************

I was checking your order and I have confirmed it comes from our Marketplace partner, but please do not worry about it. In order to receive the best assistance regarding your order from called MARKET, the best option is to escalate this issue directly to them and you should receive a response via email within 24 hours. Our higher department will find the best resolution for you as soon as possible! Would that be okay for you?

Sounds great! Thank you very much for letting me to help you today, $contacts.name.first. I have escalated the case to our higher department and for sure it will be resolved. Your reference number is XXX. Please quote it for future correspondences if you do not receive a response from them.


**Extremely Upset*****************************************************************************************************************************************

What can I do to make your experience with us better?
As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with your business, and I wish you all the best!

If you're still on the search for the right choice for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. In the meantime, thank you for your time and for giving us a try.


***Ending**************************************************************************************************************************************************

I do not mean to rush, but due to inactivity I’m required to ask. Are you still with me, $contacts.name.first?
You are most welcome! It is my pleasure assisting our clients and I want to thank you for taking the time to speak with me today because your satisfaction means everything to us.
I hope to connect with you again in the near future!
I would like to know if have we covered everything that you wanted to discuss today?

Thank you again for being a great client. I wish you all the best!
I'm so excited to have you join us. We're feeling pretty lucky that you chose us, and I just want to say thank you on behalf of our whole company.

Just one more thing, you will receive an email confirmation about what we just did and I'll appreciate if you can check it.
If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a lovely week!
Take care, $contacts.name.first. Bye!