Notes

Please share your alternate contact number so I can escalate this issue.
Please share your alternate contact number, in case your primary number is not reachable.
As I can check that your product delivery has got delayed due to some unforeseen issue faced by courier service provider.
I have escalated this issue with the team.
The reference ID for this request is
OD116970255917532000
I would like to inform you that this issue is already with the team.
Do not worry, team will get back to you with an update regarding your concern on or before November, 2019.
Do not worry, team will get back to you with an update regarding your product delivery on or before November , 2019.
Please be assured,team will get back to you with an update regarding your product delivery within 24 to 48 hours.
I would like to inform you that if Wishmaster fails to deliver your product today by 7 PM, team will get back to you with an update on or before October 30, 2019.
Do not worry, team will get back to you with an update regarding your product delivery within 24 to 48 hours.
Please be assured, team is working closely with the courier service providers to deliver your product as soon as possible.
Please be assured, courier service providers are trying there best to deliver your product as soon as possible.
Thanks for your kind understanding in this regard. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.
DELAY IN PICKUP
Do not worry, I will surely help you with your concern.
Seller will add Rs. 100/- to the Gift Card section of your Flipkart account within 24 hours of your return pickup.
You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.
Please be assured, team will get back to you with an update regarding your product pickup on or before September , 2019.
Seller will add Rs. 45/- to the Gift Card section of your Flipkart account within 24 hours of your product delivery.

STATUS CHECK
Yes, this is a chat window. My name is Seema. I am here to assist you.
On checking, the promise date has been revised.
I would like to let you know that I will not able to share the details with you, as it has not been shared with us by the logistics partners.
As I can check that Wishmaster is on his way to deliver your product. You will receive your product by 7 PM today.
I would like to let you know that Wishmster has your contact details. In case, he will not able to locate your address he will contact you by himself.
I would like to let you know that Ekart Logistic will send a message on your registered contact number regarding the product delivery and Wishmaster details.
I would like to inform you that as soon as your product will be out for delivery. You will receive a message through Ekart Logistics regarding Wishmaster details.
I would like to let you know that as per our records you will receive your product by 7 PM today.
I would like to inform you that seller has approved your product, soon it will be packed and shipped by the seller. You will receive your product on or before November , 2019.
I would like to inform you that the order is shipped by the seller through -------- and it will be delivered to you by November , 2019.
I would like to let you know that I will not able to commit on that. Still, seller might surprise you with an early delivery.
Do not worry, most of the product are delivered before the promise date. Still, logistic partners will not able to commit you a early delivery.
Please be assured, courier service provider will try the best to surprise you with an early delivery.
However, I would like to inform you that delivery of a product is till 7 PM in the evening.

RETURN

I would like to inform you that seller will happily provide you replacement or refund for this product.
Please do not worry I will surely help you regarding your concern.
Not to worry we will pass your concern and make sure that the necessary steps will be taken to resolve this type of issue.
Please confirm shall I proceed with your return request to the seller on your behalf.
Please confirm the pickup address for this product will be same as of the delivered product.
Please help me with some information while I place your return request to seller on your behalf.
Please confirm you have correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)
Please keep the item along with the original product box, accessories and tags ready for pickup by (Date) as the Wishmaster will not be able to complete the pickup in case any item is missing.
I would like to let you know that as soon as courier service provider will confirm your return pickup. Seller will initiate your refund amount in 02 business days.
Please share your primary and alternate contact number.
We are sorry for the trouble that has been caused to you in this regard.
We would never want any of our customers to go through such a case.
This is never intentional from the seller's end to cause trouble.
Could you please share the details regarding the refund:
Beneficiary name
Account number
IFSC Code
bank name
branch, city.

VERBIAGE:
Since I have not heard from you in a while so I am closing the chat, however, you can initiate the chat any time you want.
Thanks a lot for all the patience and kind understanding.
I should be the one, saying thank you. You have been an awesome customer.
I certainly understand your concern.
Since I have not heard from you in a while, I am escalating this issue.
Yes, this is a chat window. My name is Seema. I am here to assist you.
You can reach the wishmaster at Bridge: 09708023000 with PIN: 123.
Sorry to inform you that this is the chat window at this moment we can not call you back.
No need to worry, I will check and help you with this.
Trust me if there would have been an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
I certainly understand that you are disappointed with this experience.
I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.
I would like to let you know that, next time you purchase anything and you face any issue, please contact us within
As you are one of our valued customer, your satisfaction is one of our primary concern.
I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.
I will share a strong feedback with the courier service provider regarding this issue.
I am sorry, that you are disappointed.
I will surely share your feedback with the courier service provider.
They will make sure this not happen in future again.
We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.
I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
Please be assured, team is working closely on this issue, you will get an update regarding your product deliver as soon as this issue get resolve.
I would like to let you know that there might be some issue with the courier service providers, due to that your product got cancelled.
Team is working on this issue, you will get an update regarding this product delivery on or before above given date.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.
I’ll make sure it’s passed on to our team.
Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.
Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.
I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.
Also, seller will add Rs 100/- in your Gift Card section of Flipkart wallet within 24 hours after the delivery.
Send a message
Sorry about that, Harsha. We'll share the feedback with seller and courier service provider so that they can put additional measures in place to make your shopping experience a delightful one.