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Below are the eligibility criteria to avail the Cash on delivery to Prepaid payment conversion:
*Orders with a single unit.
*From 'Approved till dispatched', the 'Cash on delivery' to 'Prepaid order delivery' option is available for all courier service providers.
*Once the item is 'Dispatched till 'Out for delivery', the 'Cash on delivery' to 'Prepaid order delivery' option is available only for Ekart shipments.
*The status of the order is between 'Approved to Out for delivery'.
*Current payment mode is Cash on Delivery.
*Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via SMS.
I hope this will help.
FOR 3PL
I am sorry to let you know that I can also not change the payment mode.
As I checked that your product is already shipped.
I am sorry to let you know that you can not change the payment mode for your order.
I am sorry to inform you that as the product is already dispatched so you will not be able to change the payment mode for this product.
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