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You will get a notification to change the payment mode from cash on delivery to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the Cash on delivery to Prepaid payment conversion:

*Orders with a single unit.

*From 'Approved till dispatched', the 'Cash on delivery' to 'Prepaid order delivery' option is available for all courier service providers.

*Once the item is 'Dispatched till 'Out for delivery', the 'Cash on delivery' to 'Prepaid order delivery' option is available only for Ekart shipments.

*The status of the order is between 'Approved to Out for delivery'.

*Current payment mode is Cash on Delivery.

*Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via SMS.

I hope this will help.

FOR 3PL
I am sorry to let you know that I can also not change the payment mode.
As I checked that your product is already shipped.
I am sorry to let you know that you can not change the payment mode for your order.
I am sorry to inform you that as the product is already dispatched so you will not be able to change the payment mode for this product.
     
 
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