Notes

ESCALATION Chat:-

I would like to let you know that I have escalated your issue to the team and we will get back to you with a resolution on or before December 18, 2019.

As I can see, your case is already with the team. Please do not worry, we are looking into it and we will get back to you by December 03, 2019.

I would like to let you know that your order was delayed due to an unforeseen issue faced by the Courier Service Provider.

Not to worry, I will go forward and escalate your issue so that the order reaches you at the earliest.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

As I can see the replacement product "Cox Swain Rock-White Sneakers For Men" has been shipped by the seller and should be delivered by May 15, 2019.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.


We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I request your kind understanding and patience in this regard, the team is working on your issue and will get back to you with a resolution as soon as possible.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.

Please be assured, we are looking into this issue and I'll make sure that your remarks are passed to our team so that they will provide you a resolution as soon as possible.

Please do not worry, the above mentioned date is just a maximum time frame to resolve your issue. However, your issue will be resolved soon.

Please share your alternate contact number so that we'll work on this and get back to you with a resolution.

Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

Not to worry, I am escalating your issue to the concerned team so that they will look into it and get back to you with a best resolution.

Since you are repeating the same statement again and again so I am closing this chat window, however, if you have another concern apart from this, you may initiate the chat again.

I understand your concern is genuine, If I would be at your place then I would have also reacted the same, but I request you to please have faith on us.

I am sorry to let you know that I am not able to share the Wishmaster details as the information is not available with me at the moment.