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I hope you're doing well today!, in order to assist you better, could you elaborate on your inquiry?
Hello.
It will be a pleasure to help you.
Hello.
It will be a pleasure to help you. Allow me to take a look at what I can do. Can you please provide me with your order number?
Allow me to take a look at what I can do. Can you please provide me with your order number?
Verbiage for Ghost Orders (you can check if they are available in interceptas FYI)
Suggested verbiage: “ I apologize for the inconvenience. We are experiencing a temporary system issue which is why I am unable to pull it up in my system, and why you may not be seeing in on your side. Please be assured our stores, facilities, and carriers are all working nearly round the clock to get orders out. If you got an order confirmation email I am sure your order will be fine and we expect you will be able to see the order in a few hours. In the isolated situation that it does end up being late, just let us know and I’ll be able to take care of you. Is there anything else I can assist you with?”
I checked the tracking info and unfortunately the item was damaged in transit, right now I can offer you a replacement for some items
May I take a moment/a minute or two to look into your account/order?
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