Notes

Value Added Services:
1) Norton Online Security
2) Norton VPN
3) Norton Online Security + Norton VPN - Bundle
4) Extra MB Space
5) Earth Link Cloud Storage
*******************************************************************************************************************
1) Norton Online Security-:
Discovery questions:
1- Do you have any anti-virus to protect your identity when you are online?
2- How do you protect your computer and Mobile devices from spamming and virus?
3- How many computers, and mobile devices or may be tablets are used within your home?
Upsell Attempt:
Agent: The reason why I asked you this is because EarthLink offers you the best anti-virus software that is Norton security which will not only protect your devices from viruses but also safeguard your identity when you are online and it acts as anti-spam and firewall. And the best part of this software is you can use it on smart devices (Tablets, iPads, Smartphones & iPhones) and computer.
Objection handling:
I understand that, but I would also like to let you know that I'll provide you the first 30 days absolutely free and thereafter billing begins automatically on your billing cycle date every month.
Ø NSO helps Reduces PC startup time and boosts performance of your computer etc.
Ø NSO blocks almost all infected and dangerous downloads and it also warns you about social media scams and suspicious content etc.
Ø NSO helps keep you safe when you surf, shop and bank online etc.
Ø NSO offers you a complete protection against online thefts, etc.
Shall I add this Norton Security Online Software to keep your devices protected?
Costing:
1) NSO 5 Pack - $7.95 per month
2) NSO 10 Pack - $9.95 per month
If CX Agrees: (Read the following Accurately)
1] I am adding Norton Online Security to your account which includes coverage for ** devices.
2] After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the Service. You may cancel the Service by telephone. The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy. By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service (must be read before order is placed)
3] The first 30 days will be free, and then billing will begin automatically at $** per month thereafter.
4] Prorated charges may be charged along with the monthly charges after the first 30 days.
5] You will receive an email to your Contact Email Address in 2 - 12 hours with download and activation instructions for your new Security product.
6] It is important that you download the software for this service to work.
7] (For Dialup customers only:) You will also receive an installation CD in the mail within 5-7 business days.
*******************************************************************************************************************
2) Norton VPN-:
Discovery questions:
1- Do you connect free WIFI available at coffee shops, restaurants, airport, or any other public places?
2- How do you protect your computer and hand held devices from spamming and virus while using public WIFI?
3- Do you occasionally connect to public or free wireless networks?
Upsell Attempt:
Agent: The only reason I asked you this is because EarthLink offers Norton Secure VPN which creates a secure and encrypted connection between internet and user.
1.It also Safeguards your identity and online transactions.
2.Detects and alerts when you connect to an unsafe Wi-Fi hotspot
3.Bank-grade encryption lets you surf safely on public Wi-Fi hotspots.
4.Avoids being tracked by companies, or cyber thieves.
5.Avoids unsafe websites and suspicious downloads.
Objection handling:
I understand that, but I would also like to let you know that I'll provide you the first 30 days absolutely free and thereafter billing begins automatically on your billing cycle date every month.
Ø Norton VPN helps to reduces identity and online transactions risks on public Wi-Fi hotspots
Ø Norton VPN offers you a complete protection against unsafe Wi-Fi hotspot.
Costing:
1) Norton VPN 5 Pack - $5.95 per month
2) Norton VPN 10 Pack - $7.95 per month
If CX Agrees: (Read the following Accurately)