Notes

I hope you're doing well today! How may I help you with?

Hi there! Allow me to take a look, I will do everything in my hands to help you with this. Would you please be so kind and provide me your order number?

I'm happy to help you, and will take care of this for you.

Oh! Thank you for bringing this to our attention, let me verify this right away

I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to rectify this inconvenience,

We will work with our team to prevent this happening again. Regarding your previous message I apologize for the inconvenience you are going thru with this order, Thank you for this information let me check this for you right away.

Thank you for patiently waiting. Please stay with me a moment while i verify your order

You are very welcome.

I appreciate your understanding regarding this matter

I just want to make sure you received all the necessary information from me today. Is there anything else I can assist you with?

It's been a pleasure assisting you. Please remember that you are always welcome to chat us back if you need further assistance. Thank you for being a part of Walmart.com and have a great day! Take care.

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

CHANGE ORDER
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to attempt to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct information. May I proceed to request the cancellation for this order?

RESHOPPED:
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item was available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.

LOST IN TRANSIT:
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

LOST AFTER DELIVERY:
I’m afraid to know that you did not receive your order, after checking the tracking information I have determined the package was lost after delivery which I am truly sorry for. However, I understand that this is an important order for you so let me go ahead and process a replacement for it right away. Would you like me to proceed?

REPLACEMENT:
I’m glad to tell you that I already processed a replacement for you and according to my records the new estimated delivery date will be on (date) also, let me tell you that you will receive an email confirmation with the new order number shortly. I just want to make sure I have covered everything that you need, is there anything else I can help you with?

The replacement has no charge for you, once your order ship you are going to receive an email confirmation with all the tracking information.

CREFUND:
I’m glad to tell you that I already processed the refund of (amount) for you and it will be posted on your original payment method within 5 business days also, let me tell you that you will receive an email confirmation of the transaction shortly. I just want to make sure I have covered everything that you need, is there anything else I can help you with?

So in order to correct this as soon as possible, I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?

RETURN:
You will receive an email containing a return mailing label. Please repackage your item, place the label on the box and drop it off at your nearest post office, you will have 30 days to mail it back to us.

(Mail back)

Let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your postal office? Once the package will be scanned on the return center you will receive an email confirmation. After the return will be processed automatically and the refund will be applied to your original payment method within 5 business days after the item has been scanned. May I proceed? Please know that if the designated returned center does not receive the following items back within 30 calendar days, you might get recharged

(First scan)

Let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your postal office? Once the package will be scanned with the carrier you will receive an email confirmation. After, the return will be processed automatically and the refund will be posted to your original payment method within 5 business days after the item has been scanned. May I proceed?

(Instant refund or replacement)

Let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your nearest post office? After, the return will be processed automatically and it will be posted to your original payment method within 5 business days. May I proceed?

ADJUSTMENT:
I’m happy to tell you that I already processed the discount (refund) of (amount) for you and it will be post on your original payment method within 5 business days also, let me tell you that you will receive an email confirmation of the transaction shortly. I just want to make sure I have covered everything that you need, is there anything else I can help you with?

DAMAGED:
I truly sorry to know that your item arrived damaged, be sure that we will work with our team in order to avoid it in the future. However, in order to resolve it as soon as possible, would you like me to process a replacement for you?

(If a return is necessary)

Awesome, I’m going to take care of your replacement, let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your postal office? It will be very helpful in order to receive the replacement as soon as possible.


MISSING FROM BOX:
I’m afraid to know you did not receive the complete order, let me tell you that it should has been an error during the packing of the box which I am truly sorry for, be sure that we will work with our team in order to avoid it in the future. In order to resolve it as soon as possible, would you like me to process a replacement for you?
Be rest assured that you will not be charged for that item since you did not receive it.

PUT:
based on tracking information your order has arrived to the store, however at the store they usually take some time to prepare your order and have it ready for you when you arrive. I would highly recommend you to wait for the email indicating that the order is ready to be picked up.

Unfortunately, as a chat Customer Experience Champion, I am unable to make outbound calls. However, I’d be happy to provide you with the number of the store . To make sure you can go and pick up your order